Frequently Asked Questions

No, you can only signup with one account on your device.

That shouldn’t be happening. Please send us an email about the issue at care@zupee.com

Click on the download app button. The installation doesn’t take a lot of time and is simple. Once you open the apk file, your phone will ask for permission. Click ‘allow’ on all permission requests and install the app on to your phone. We promise you our game is safe and secure!

The laws pertaining to skill games in these states differ from the rest of India where any person above 18 years can play paid games on our app.

We are in the process of unlocking new game formats on the app for our users in a phased manner. You shall soon be able to enjoy new game formats on the app.

Yes. You can win actual cash and can instantly withdraw it using various simple payment methods like bank transfer and UPI.

Players add money to their wallets and choose the tournament they would like to play. Once the tournament has enough people, the game begins. There are multiple formats to choose from based on a person’s interest and risk appetite. Every game has a prize pot which gets distributed at the end of the game based on the format one chooses to play.

We have multiple tournament formats in each of our games. We have free, 1vs1 battle, 1 winner format, 2 winners format, and 3 winner formats. In 1vs1 format, you play against a single user and there is only one winner. In 1 Winner, 2 Winner, and 3 Winner formats, there are 3 or more players but the prize is split between 1, 2, and 3 players respectively.

No, unfortunately, leaving a game due to any reason is considered a disqualification. An unstable internet connection too can lead to disqualification. In this case, a refund is not issued.

The payout is split in case of a tie.

You can try to scroll across the Tournament page and look for ‘Joined’ instead of the entry amount for the game. If you still can’t find it, don’t worry! Just stay inside the app and the game will automatically start as soon as the stipulated timer runs out.

No, you can only register for a game before it starts.

All our players are verified real players from across the country. You are randomly matched against other players on our app.

This might be due to various issues. One of them is a bad internet connection. Try again with a better internet connection or write to us at care@zupee.com if the problem persists.

No, you can’t switch off the vibrations as they are used to remind you of your turn during the game.

No, you need to tap the token you want to move.

Either you have selected a filter that hides the matches you are looking for, or some matches may not be available at that time

Once the game ends, you will see a screen with the prize distribution amongst the players. If there was a tie, the prize money will be equally distributed between the players.

Go to Settings, where you can see toggle options for both music and sound. You can turn on or turn off using the toggle.

Ludo Supreme is one of the Ludo formats that you can play on our app. The rules of the game are different from the regular ludo and are a lot more interesting and engaging. Ludo Supreme is a game where you are not just getting entertained but also earning real money while playing.

Joining a Ludo Supreme game is very easy. Pick the Ludo Supreme game out of the options available to you on your app. Then from the options given on your screen, you can choose from the different formats that are available. There are 1vs1, 1 winner, 2 winners, and 3 winners formats to choose from. Once you know which format you want to play, click on the entry fee amount to join a game.

The rules of Ludo Supreme are simple. Here’s everything you need to know: Game rules:

• All players are assigned random colored tokens at the beginning of the game
• All the tokens are in the open position. You don’t need to roll a 6 to begin the game. Just a tap on the dice followed by a tap on the token you wish to move is all it takes.
• All players get an equal number of moves to play and have 15 seconds for each move.
• You lose a turn every time you fail to make a move within the stipulated 15 seconds. So, if you skip three times, you will be out of the game.
• Like the regular ludo, you get an extra turn when you roll a 6 but rolling 6 three times consecutively will mean you miss a turn!
• You also get an extra turn when you cut an opponent’s token and also when every time one of your tokens reaches home.
• A player earns 1 point for every box moved. If the token is cut, all points made on that token are lost!
• You score an extra 56 points for each token that reaches home. The player with the highest score wins the game. In case of a tie, the payout is split.

A 2-player game has a time limit of 8 minutes and a 4-player game has a time limit of 10 minutes.

Every time a token travels across the board and reaches ‘Home’, you get 56 points. Want to know the reason behind it? Well, every token has to travel 56 boxes before it reaches ‘Home’ so when it does reach ‘Home’, we double the points by awarding another 56 points.

Everyone gets the same number of moves in a game. So, in some cases if required, players gets an extra move so that it is fair to all.

Click on the ‘i’ icon next to your name while you are playing a game to find out how many times you have skipped your move. Remember, skipping your turn for more than two times will lead to you being disqualified from the game.

You are allowed to skip two times. Skipping for a third time will result in disqualification.

No, you have to tap on the dice to make it show a number.

The rules of Ludo Ninja are simple. Here’s everything you need to know: Game rules:

• All players are assigned random colored tokens at the beginning of the game
• All the tokens are in the open position. You don’t need a 6 to begin the game. There is no dice in Ludo Ninja, instead, you can see the number of boxes you can move pop next to your profile icon. You can also see what numbers you will get in the next couple of moves so you can plan your strategy accordingly.
• All players get an equal number of moves, i.e. 24 moves each to play and have 10 seconds for each move.
• The game has a limited number of moves so make sure you plan each of your moves very carefully. It may break or make the game for you!
• Ludo Ninja is a game of skill and strategy. Every player gets an equal number of 1s, 2s, 3s, 4s, 5s, and 6s, just in a different order.
• You lose a turn every time you fail to make a move within the stipulated 10 seconds. So, if you skip three times, you will be out of the game.
• You do not get an extra turn when you roll a 6,
• You get an extra turn when you cut an opponent’s token and also when every time one of your tokens reaches home.
• The scoring works differently in Ludo Ninja . A player earns 1 point for every box moved. If the token is cut, all points made on that token are lost!
• You score an extra 56 points for each token that reaches home. The player with the highest score wins the game. In case of a tie, the payout is split.

No. Moving on a 6 does not give an extra move.

‘Extra Time’ of 30 seconds is given if a player fails to play their move within 10 seconds. This is given so that players don’t suffer in case of internet connectivity issues. Players can choose to either play their move or skip their turn to resume the game. If the Extra Time is used up and the player still hasn’t played their turn their moves get skipped. 3 skips lead to quitting the game and the opponent eventually wins.

Every time a token travels across the board and reaches ‘Home’, you get 56 points. Want to know the reason behind it? Well, every token has to travel 56 boxes before it reaches ‘Home’ so when it does reach ‘Home’, we double the points by awarding another 56 points.

Click on the ‘i’ icon next to your name while you are playing a game to find out how many times you have skipped your move. Remember, skipping your turn for more than two times will lead to you being disqualified from the game.

You are allowed to skip two times. Skipping for a third time will result in disqualification.

The rules of Ludo Turbo are simple. Here’s everything you need to know: Game rules:

• All players are assigned random colored tokens at the beginning of the game
• All the tokens are in the open position. You don’t need a 6 to begin the game.
• To start the game, you have to tap the dice. Once the dice shows a value, click on one of your tokens to move it.
• A 2-player game has 30 moves and a 4-player game has 18 moves.
• Ludo Turbo is a game of skill and strategy. Every player gets an equal number of 1s, 2s, 3s, 4s, 5s, and 6s, just in a different order.
• All the players get the same values but in a different order.
• All players get an equal number of moves to play and have 10 seconds for each move.
• You lose a turn every time you fail to make a move within the stipulated 10 seconds. So, if you skip three times, you will be out of the game.
• You do not get an extra turn when you roll a 6.
• You get an extra turn when you cut an opponent’s token and also every time one of your tokens reaches home.
• A player earns 1 point for every box moved. If the token is cut, all points made on that token are lost!
• You score an extra 56 points for each token that reaches home. The player with the highest score wins the game. In case of a tie, the payout is split.

No. Moving on a 6 does not give an extra move.

‘Extra Time’ of 30 seconds is given if a player fails to play their move within 10 seconds. This is given so that players don’t suffer in case of internet connectivity issues. Players can choose to either play their move or skip their turn to resume the game. If the Extra Time is used up and the player still hasn’t played their turn their moves get skipped. 3 skips lead to quitting the game and the opponent eventually wins.

Every time a token travels across the board and reaches ‘Home’, you get 56 points. Want to know the reason behind it? Well, every token has to travel 56 boxes before it reaches ‘Home’ so when it does reach ‘Home’, we double the points by awarding another 56 points.

Click on the ‘i’ icon next to your name while you are playing a game to find out how many times you have skipped your move. Remember, skipping your turn for more than two times will lead to you being disqualified from the game.

You are allowed to skip two times. Skipping for a third time will result in disqualification.

Snakes & Ladders Plus is one of the most interesting takes on the classic Snakes & Ladders game. It is a game brought to you by Zupee that you can download, play and win real cash with on your phone.

Joining a Snakes & Ladders Plus game is very easy. Pick the game out of the options available to you on your app. Then from the options given on your screen, you can choose from the different formats that are available. Once you know which format you want to play, click on the entry fee amount to join a game.

• Each player has 3 tokens at the start of the game. Yes, unlike the traditional game, every player gets 3 tokens each.
• All tokens are in an open position. So, roll the dice and straight away tap on a token to start playing.
• Tokens move from 1 to 100 and you earn 1 point for every box moved and 100 extra points for every token that reaches Home.
• Climb ladders to move up faster and avoid landing on a snake’s head which will bump your token down to the tail.
• Each player gets the same number of 1s, 2s, 3s, 4s, 5s & 6s on their dice, just in a different order. Rolling a 6 doesn’t get you an extra move.
• You get an extra move in two cases, – when you cut an opponent’s token and also everytime your token reaches Home.
• You get 18 moves in a 2 player game and 12 moves in a 3 or 4 player game and to play each move, you get 20 seconds. If you fail to move in 20 seconds, your turn gets skipped.
• Skipping 3 times lands you out of the game.
• When a token is cut, it returns to the start position and you lose the points made by the respective token.
• When 2 or more tokens of a player are in the same box, they can’t be cut.
• Player who scores the highest at the end of the game, wins.
• In case of a tie, the prize pot is equally distributed among the players.
• The game has a limited number of moves so make sure you plan each of your moves very carefully.

You get an extra move everytime one of your tokens reach ‘Home’. You also get an extra move when you cut an opponent’s token.

No. Rolling a 6 on the dice will not give you an extra move.

In Snakes and Ladders Plus, you get 100 points every time you take your token ‘Home’.

No, you can only play the format available. There are other games too which you can explore on the app.

Trump Cards Mania is one of the most interesting takes on the classic Trump cards game. It is a game brought to you by Zupee that you can download, play and win real cash with on your phone.

Joining a Trump Cards Mania game is very easy. Pick the game out of the options available to you on your Zupee app. Then from the options given on your screen, you can choose from the ones that are available. Once you know which one you want to play, click on the entry fee amount to join a game.

• This is a 2 player game where each player gets a total of 11 cards from 3 tiers (4 Gold, 3 Silver, 4 Bronze.
• Both players play cards from the same tier in each round.
• Players get 60 seconds to choose the captain and the vice-captain card failing which they will not get the 3x captain round and 2x vice-captain round.
• Players get 15 seconds to choose stats.
• Stats once selected, can’t be unselected.
• Player with a higher stat, wins 1 point.
• In the 3x round, the winner gets 3 times more points points and in the 2x round, the winner gets 2 times more points.
• 30-second timebank can be used throughout the game.
• Exhausting the 30-second timebank will land the respective player out of the game.
• Higher scorer wins at the end of the game.

To begin, select a Captain and Vice-Captain. During each round, select a stat you want to play for the card in hand.

There are 11 rounds in the game which both players play simultaneously.

Select a stat and win against your opponent to earn points. Each higher stat will get you a +1 point. Use the Captain and Vice-Captain rounds to earn 3x and 2x points.

The only way you will land of the game is when you exhaust your additional 30 seconds timebank.

The theme is IPL’s top 100 all-time cricket batsmen till IPL 2022. The stats used in the game are displayed in the table below. For more information on stats, click here.

To ensure fair gameplay for both the players, each player gets 4 gold, 3 silver, and 4 bronze tier cards in that order. Also, in each round, cards from the same tier are pitted against each other.

Swipe to see all your cards and tap on the Captain (C) and Vice-Captain (VC) buttons given below each card. If needed, you can change your selection within the given time.

In each round, tap on any one of the stats displayed on the card. You cannot change your selection, so tap wisely.

If you do not select Captain or Vice-Captain within 60 seconds, then the game will move to the rounds and you will not get the 3x or 2x rounds.

If you do not select a stat within 15 seconds, then the extra timebank of 30 seconds will be activated. If no stat is selected before exhaustion of the timebank, then you will land out of the game.

You will need to wait until opponent has also finished their selection. However, if both players finish the selection before the given time, then game will move forward.

Zupee Ludo Supreme League is a multiplayer online tournament that takes playing ludo a notch up. It fuses the super successful Ludo Supreme with tournament format that allows a Ludo fan to compete with a larger number of players.

Joining a Zupee Ludo Supreme League game is very easy. Go to your Zupee app and select Ludo Supreme League. Once it’s installed, go to the lobby page and take your pick. You can see all details about the game there.

• Single player tournament where there are no other opponents on your board
• 36 moves in each game
• Your tokens are yellow in color
• Your tokens are in open position so no need for a six to start playing
• There are 12 tokens on the board apart from your yellow tokens. 4 each of Green, Red, and Blue
• All competing players get a similar board with all tokens in the same position
• Every token carries certain points. Tap to find out their value
• Collect points when you cut tokens and get an extra move
• 15 seconds for each turn
• 60-second Timebank if you run out of time
• Using up Timebank will move you out of the game
• Points scored to be final score
• Move 1 box and get 1 point
• Cut as many tokens as possible to get high score
• 1 extra move for every token that reaches Home
• Score high to rank at the top

• Zupee Ludo Supreme League is a single player online tournament. Play against other players joining the tournament to make high score and move up the leaderboard
• Register for a tournament
• All players get yellow tokens
• There are total 12 tokens on the board apart from your tokens. 4 each of Green, Red, and Blue.
• These 12 tokens are stationary and are at the same position for all participants
• Each token carries points. Cut token to earn points they carry and get an extra move
• Cut as many tokens to score a winning score
• All players get equal number of 1s, 2s, 3s, 4s, 5s and 6s but in a different order
• One point for moving one box. For every token that reaches home, you get an extra move
• All players get 36 moves and 15 seconds to play each move. If you run out of time, your Timebank of 60 seconds will kick in. You can use this Timebank throughout the game
• If you exhaust your Timebank, you will be dismissed from the game and your score at that point will be considered your final score
• Score high and get a rank on the leaderboard!

There are two ways to score in Zupee Ludo Supreme League.

1. You get one point for every box moved
2. Every time you cut the tokens on the board, you get the points the token carries along with the number of boxes moved in that turn.

Everytime you take a token Home, you get an extra move. Make sure you take as many tokens home as possible as this increases your chances of winning.

No, there is no option to skip your turn.

No, you will have to tap on the dice to roll the dice.

No, you will only land out of game if, you exhaust your Timebank or if your internet connection is unstable

Yes, you can submit multiple scores by playing in a tournament multiple times.

This game is a multiplayer game so, it is quite possible that you and few others participants have the same scores. In that case, the following rules will be applicable

• Prize pool will be split equally for players getting the same ranks.
• For example, Ankit and Amita have the same rank in a game they just played. So, if the if Prize pool breakup looks like this:

Rank Prize Then Ankit and Amita’s prize distribution pool would have looked like this: Here, both Amita and Ankit have the same rank 2 as they’ve scored the same points. So, Rank 3 will not exist and as a result, the prize money from Rank 3 is added to the prize money that Amita and Ankit have won. Prize money from rank 2 and rank 3 will be split equally between Amita and Ankit. i.e. (25000 + 10000)/2 -If you submit multiple scores for the same game and if you get the same score, your rank would also remain the same.

Zupee Cricket X Tambola is a multiplayer game where Tambola meets live Cricket meets real money! It is a new-age take on the famous game, Tambola with an added flavor of Cricket that not only lets you relive the fun of playing the game but also lets you earn real money while enjoying a live cricket match!

Joining a Zupee Cricket X Tambola game is very easy. Go to your Zupee app and select Zupee Cricket X Tambola. Once it’s installed, go to the lobby page and take your pick. You can see all details about the game.

• Round for all players will start simultaneously.
• As a ball is bowled in a live cricket match, events corresponding are displayed on your screen and a 15-second timer is activated.
• Events shown are auto-highlighted on your tickets.
• From the highlighted events on your ticket, strike off by tapping on them within 15 seconds.
• There are 5 ways to earn points on each tambola ticket:
  • Corners: 3 points
  • Top row: 4 points
  • Center row: 6 points
  • Bottom row: 4 points
  • Full House: 10 points
• All players strike off boxes to form rows, corners and full house with each round of events.
• Claim a row, corners or a full house and respective points get added.
• Many players can claim the same rows or corners or full house at the same time.
• Once claimed cannot be reclaimed by another player.
• Score high to rank higher.

You earn points when you form rows, corners or a full house in the game. Corners carry 3 points, Top Row and Bottom Row carry 4 points each, Center Row carry 6 points and a Full House carries 10 points.

Tickets in Zupee Cricket X Tambola are similar to tickets in Tambola with some unique differences. Every player gets two tickets at the start of each game. These tickets have events on them such as A) legal delivery (LD), B) 0, 1,2 or 3 runs, and C) a 4 or a 6. When events are announced in the game, you have to tap on the events on the ticket to form rows, corners and full house.

A) legal delivery (LD), B) 0,1,2, or 3 runs, and C) a 4 or a 6 are events that take place after every delivery in the live match.

There are ways to earn points on each ticket carrying certain points. With each round of events, you and your opponents will strike off boxes to form rows, corners and full house. Here is the list of the points they carry:

• Corners – 3
• Top row – 4
• Center row – 6
• Bottom row – 4
• and Full House – 10

A) legal delivery (LD), B) 0,1,2, or 3 runs, and C) a 4 or a 6 are events that take place after every delivery in the live match.

• Corners – 3
• Top row – 4
• Center row – 6
• Bottom row – 4
• and Full House – 10

This game is a multiplayer game so, it is quite possible that you and few others participants have the same scores. In that case, the following rules will be applicable

• The prize pool will be split equally for players getting the same ranks.
• For example, Ankit and Amita have the same rank in a game they just played. So, if the Prize pool breakup looks like this:

Rank Prize Then Ankit and Amita’s prize distribution pool would have looked like this: Here, both Amita and Ankit have the same rank 2 as they’ve scored the same points. So, Rank 3 will not exist and as a result, the prize money from Rank 3 is added to the prize money that Amita and Ankit have won. Prize money from rank 2 and rank 3 will be split equally between Amita and Ankit. i.e. (25000(Rank 2 prize) + 10000(Rank 3 prize)/2 For example, a third player, Atul has also score the same points as Amita and Ankit and hence, got rank 2, their prize money from rank 2, rank 3 and rank 4 will be combined and split between them. As a result, no other players will hold ranks 3 and 4. If you submit multiple scores for the same game and if you get the same score, your rank would also remain the same.

Zupee Cricket Cards is the newest offering from Zupee where the fun of playing trump cards is combined with winning money. This multiplayer tournament format game is an advanced version of the successful Trump Cards Mania.

To join a game of Zupee Cricket Cards, install the Zupee app on your phone. Choose Cricket Cards from the homepage. On the lobby page, choose a game that suits you based on entry fee and join.

• Each player gets 11 cards in Zupee Cricket Cards. All 11 cards are from 3 tiers; 4 Gold, 3 Silver, and 4 Bronze cards
• In each round, all players play cards from the same tier
• Player choose their captain and vice-captain before the rounds start. Players can either go with popular choice cards or can also select manually
• All players will get 60 seconds to choose their captain and vice-captain
• Players choose a stat in each round based what will perform the best against other player’ cards
• Stats cannot be unselected once they are selected
• Scores are calculated after every round. Players either win, lose or tie with other players
• 1 point for every player you win against, 1 point on tie with players, and 0 points if you lose
• 3x points if you win in your Captain card round and 2x points if you win a round your Vice Captain card
• Tournament ends after 11 rounds and scores are compared and ranks are announced

There are 11 rounds in Zupee Cricket Cards. After 11 rounds, the final score and corresponding ranks are announced.

You select a stat on your card which is compared with all the other players who have joined the tournament with you. You earn 1 point when the stat you have chosen is better than and 1 point if it is the same as the stats the other players have also chosen. E.g., in a game of 100 players, if the stat you choose in Round 1 is better than 40 players and ties with 10 players, your score will be calculated as 40+10=50 points. If you win a round with your Captain card your points will be 3x and if you win with your Vice-Captain card, your points for that round will be 2x. For e.g., if you get your Captain card in Round 1 and beat 50 players, your score will be calculated as 50×3=150 points.

The only way you will be disqualified and land out of the game is if there is a technical issue or your internet connection is unstable.

The theme of Zupee Cricket Cards is IPL’s top 100 all-time cricket batsmen up until IPL 2022. Here’s a table with stats used in the game:

There are three tiers of cards in the game. Gold, silver and bronze. All players get 11 cards each from 3 tiers Gold – 4 Silver – 3 Bronze – 4 The tiers of the card are determined by the players’ performance and a gold tier card will only be playing against another player’s gold tier card.

See all the options available to you and click on the Captain (C) and Vice-Captain (VC) buttons given below each card to make your decision. Selection can be unselected if needed within the given time. You can choose to go with the Popular Choice option or can choose manually.

You will not get 3x and 2x rounds and you will lose an opportunity to score more points.

Both the cards allow you to score more points if you win but the difference is with captain card you will get 3x points with your Vice-captain card, you get 2x.

Tap on a stat displayed on the card to select a stat. Choose a stat that you think will perform the best against most of the participants. You cannot change your selection, so tap wisely.

If you do not choose a stat within 15 seconds, your round score will be considered 0 for the round.

You will have to wait for the rest of the players to make their selection so you can move to the next round.

Zupee Cricket Cards is an online multiplayer game, so it is a possibility that many players have the same score. If that is the case, these rules will be applied:

• The prize pool is split equally for players getting the same ranks.
• For example, Akshit and Priya have the same rank. So, if the Prize pool breakup looks like this:

Rank Prize The prize distribution pool look like this: Here, both Priya and Akshit have the same rank 2 as they’ve scored the same points. So, Rank 3 will not exist and as a result, the prize money from Rank 3 is added to the prize money that Priya and Akshit have won. Prize money from rank 2 and rank 3 will be split equally between Priya and Akshit. i.e. (25000(Rank 2 prize) + 10000(Rank 3 prize)/2 = 17,500 Assume, a third player, Atul has also scored the same points as Priya and Akshit and hence, got rank 2, their prize money from rank 2, rank 3 and rank 4 will be combined and split between them. As a result, no other players will hold ranks 3 and 4.

Wallet is the icon you see below your name along with an amount. Clicking on it will take you to the ‘My Wallet’ page which has details like your Added Amount, Winnings, Bonus and Transaction History.

Yes, adding money to your wallet is absolutely safe. We have partnerships with the best in the industry who ensure the money transactions are smooth and safe. You can add money using UPI, bank account, wallets, credit cards and debit cards.

Bonus Cash is not withdrawable. A portion of your bonus cash along with your deposits is used for tournament registrations.

Depositing money into your wallet is very easy and safe. Here are the steps: Tap on your wallet > Click “Add” to deposit amount > Enter amount > Add play money > Complete transaction.

No, the amount that you deposit in your wallet can only be used to play games. You can withdraw your Winnings anytime you like.

You can withdraw money from your Winnings. Your account should have at least a balance of ₹60 to make a withdrawal.

Currently, there are two withdrawal modes: Bank account and UPI. Both of the options offer safe and secure withdrawals.

You can use UPI, bank account, wallets, credit card and debit card to deposit your money into your wallet. It is 100% safe and secure!

Please recheck the coupon code or try selecting a coupon code from an available list of coupon codes. You can find all available coupon codes in the coupon section. You can swipe on the coupons to see which one you want to use. Click ‘Apply’ to check if your coupon is applicable. If not, adjust the amount or choose a different coupon.

You can check your entire transaction history on the ‘My Wallet’ screen. Click on the “tournament history” section on the wallet screen to see all the transactions. Your transaction history will show you all information related to Added Amount, Withdrawals, Entry fees, Refunds, Cashbacks, and Winnings.

Please check your wallet. If the necessary amount hasn’t been added to your deposits, email us at care@zupee.com

Your cashback will be added to your Added Amount. If it’s a bonus cashback, the cashback amount will be deposited into your Bonus.

We support all major payment providers. If you find your preferred payment mode missing, please email us at care@zupee.com and we would be happy to explore additional payment modes.

Yes, we ensure your card details and any other personal information are 100% secure and never shared with a third party.

If you had registered for a tournament but could not get a table, the charged amount will be credited automatically to your deposit.

To add your UPI account, you have to follow a few simple steps.

• Click on the wallet icon
• On the ‘My Wallet’ page, click on ‘Withdraw’ button
• Now you will see two options; Bank & UPI. Click on ‘Add’ button against the UPI option.
• Enter your UPI id in the space provided and click on ‘Proceed’.

We always have cashback offers live on our app! You can check out the cashback offers while adding money to your wallet. Once you are on the ‘Add Money’ page, you can view all the cashback coupons available by swiping on them. Once you have decided which cashback coupon to use, just click on ‘Apply’ and the coupon will automatically be applied.

No, you can only withdraw the ‘Winnings’, that is the money you won by playing games on our app.

To add your bank account, you have to follow a few simple steps.

• Click on the wallet icon
• On the ‘My Wallet’ page, click on ‘Withdraw’ button
• Now you will see two options; Bank & UPI. Click on ‘Add’ button against the Bank option.
• Enter your account details in the space provided and click on ‘Proceed’ to add your bank.

It’s done instantly as soon as your friend joins and performs the actions mentioned in the referral policy at the time of being referred by you. In case your referral is delayed by more than a few minutes, email us here care@zupee.com

Check our referral policy by clicking on ‘Refer & Earn’ from the bottom menu of the home page

Please check our referral policy by clicking on ‘Refer & Earn’ from the bottom menu to know more about referral terms and conditions

Please ask your friend to recheck the code. If your problem persists, email us here care@zupee.com

Yes, it’s totally safe to download and install the apk.

To get the referral bonus, your friend must perform the actions as mentioned on the referring and earn screen at the time you referred your friend.

To get the referral bonus, your friend must perform the actions as mentioned on the referring and earn screen at the time you referred your friend. If your problem persists, please write to us at care@zupee.com and mention your friend’s phone number or email address linked to their account.

Redeeming a referral code can be done by using the referral link shared by a friend. While signing up, apply the referral code to get your referral bonus.

• Click on ‘Refer & Earn’ from the bottom menu of the home page
• Click on either the WhatsApp button or the Share button to select a mode to share.

You will be awarded a referral bonus in your wallet as soon as your friend to perform the actions mentioned on refer & earn screen.

Yes, you can add a display picture by going to the ‘My Profile’ section and clicking on the icon above your name. Now, you can either add a photo from your phone gallery or even take a picture. To edit an existing photo, follow the same steps and add a different picture.

We recommend you use your own picture as a profile avatar. Your image should not contain nudity or otherwise offensive content.

No, currently, it is not possible to change email ID or phone number.

No, our games are as of now only for the residents of India barring Assam, Orissa, Telangana, Sikkim, Andhra Pradesh, Nagaland, Arunachal Pradesh, Tamil Nadu and Meghalaya.

In case your account was blocked, you can raise a support request on care@zupee.com

No, you need to be 18 or older to play the games on our platform.

Anyone under the age of 18 cannot play our games. If you are from Andhra Pradesh/Assam/Odisha/Sikkim/Nagaland/Telangana/Arunachal Pradesh/Tamil Nadu /Meghalaya, you cannot play our games as skill game laws pertaining to these states are different from the rest of the country.

You can use the HelpDesk to ask us any questions or raise any issue.

• On the homepage, Click on the ‘Profile’ icon located on the bottom right
• Click on the ‘Help’ icon
• Now select a topic that you need help with
• Once you click on 1 topic, you can now choose any specific sub-category from the drop down menu
• Once selected, you will see a new screen with some common reasons for your issue
• Here you can raise an issue by clicking on the ‘Create Ticket’ button
• Once selected, you need to write down details of the issue you are facing.
• You can click on the attachment icon to attach any screenshots you might have.
• Click ‘Submit’ to register the issue with us.
• On the main screen of Helpdesk, you can see all the open tickets you have raised and also the closed ones.