A. Personal Information We obtain and you hereby consent to provide your Personal Information at the time of registration or from third-party service providers you interact with or engaged by us. Such Personal Information includes :
Customer support correspondence: When you ask for assistance from Our customer support, the contact information you provide will be collected, as well as information about your gameplay or activity on the Service, your user ID number, your financial and payment information, and the correspondence. If available through the Services, you may provide Us with certain profile information which you consent to make public, such as a short biography, location, website, cell phone, a picture, information to customize your account, etc. Such contact information may be used to send you information about the Services or related information.
B. Non-Personal / Aggregated Data Additionally, Cashgrail may use data management services to access device information; metadata of incoming and outgoing calls and messages; device storage, device identifiers, call related information and records, application history, etc. These permissions are collected to better understand how users access and use our Services, both on an aggregated and individualized basis, in order to improve our Platform, analyse player traffic and activity, respond to user desires and preferences, and for other research and analytical purposes. This includes:
C. Sensitive Personal Data or Information Collected: Please note that We shall always take your express consent before collecting any Sensitive Personal Data or Information.
We are committed to keeping all such Sensitive Personal Data or Information safe at all times and ensure that such data/information is only transacted provided the highest possible degree of care available under the technology presently in use. Cashgrail will not use Your Sensitive Personal Data or Information for any purpose other than for such specific purposes as you have expressly consented to its use.
If you opt for the paid functions on the Platform, Cashgrail may collect the billing and financial information necessary to process the charges, including bank account details; and/or do so on behalf of the relevant payment service providers. Purchases of third-party services are subject to the policies applicable to such providers. Any payment data may need to be retained only within India to comply with directives of the Reserve Bank of India that apply to the payment service providers we engage to provide the services.
Where we permit any third parties to collect and use your Sensitive Personal Information, we, to the best of our knowledge, (i) ensure that such third parties maintain the same security standards that are adhered to by us and prescribed under applicable data protection laws for the protection of your Sensitive Personal Information and (ii) take reasonable measures to ensure that the third parties do not disclose the Sensitive Personal Information unless such disclosure has been expressly consented to by you.
Disbursal Information Services: If you make a purchase in the Services, We may collect the billing, payments, and financial information necessary to process the charges/payments; and/or do so on behalf of the relevant payment service providers. Purchases of third-party services are subject to the policies applicable to such providers.
Some of the Personal Information, for example, your name and/or username, may be listed publicly on the Services, including on your profile page and in search results. You agree that We and/or third parties on our behalf and/or our partners may use the Personal Information for the purposes of contacting you as part of customer support; to send you updates or information about the Services; managing your account and relationship with the Service, improving the in-app experience, improving the Services, research, surveying, and engaging with you, for example by sending you communications for these purposes; marketing and promotion of the Services or other products; to personalize and optimize the Services, promotional content and/or advertising; to create reports, analysis or similar services for the purposes of research or business intelligence.
We may disclose your Personal Information in the circumstances set out below and you hereby consent to the same to be shared with:
|Third-Party Data Recipient Entity Name||Service/Function|
|Payment gateways and payment aggregators||For making transactions and depositing and withdrawing money with us|
|Juspay Technologies Private Limited (or any other agency notified to you, who would be aiding our card-on-file tokenization efforts)||Disclosure of card details for obtaining tokenization and technology services as per applicable RBI guidelines|
|SMS OTP providers||For the generation of OTP|
|IP Reverse Geolocation Providers||To ascertain and act against Users from restricted jurisdictions|
|Analytical and data management service providers||To obtain services for smooth functioning of the Platform and customizing the Platform for the needs of the Users, sharing such data with data analytics services and tools which are run on|
We do not keep Your data for longer than is necessary unless we are required to do so under applicable law. We will use Your Personal Information only for so long as is necessary:
You can review, modify, and delete the information You have provided to us at any time and/or withdraw Your consent from allowing us to collect, process or transfer Your information by contacting Our Grievance Officer (See Section VIII below). Please note that if You withdraw Your consent, we may be constrained to withdraw those features, functionalities, services etc. which cannot be provided, without the information You seek to withdraw consent for, or delete from our records. Please note that your requests with respect to your data shall not be complied with if it adversely affects another user, or prejudices such user’s rights.
Your right to withdraw consent relates to any further collection or processing, of your Sensitive Personal Information, however such withdrawal of consent shall not: (i) be retrospective or require the deletion of records required for statutory purposes; or (ii) operate where required for the discharge of ongoing contractual obligations unless the contract under which the Sensitive Personal Information is required to be collected is also terminated with the request for withdrawal of consent to collect such Sensitive Data.
Your data will be erased/deleted when it has served the purpose for which it was being collected and is no longer necessary, where consent has been withdrawn, or where retention of such data is contrary to or prohibited by applicable law.
You have the right to data portability, i.e., you have the right to receive a copy of your Personal Information in a commonly used and structured, machine-readable format and have it transferred to another service provider or third party after paying us a fee which shall be communicated upon your request.
We may retain the Information for as long as is necessary to fulfil the purposes for which it was collected or as needed to provide the Services, even after you have discontinued or deleted any account, or after the end of the provision of the Services, if retention of such Personal Information is reasonably necessary to comply with legal obligations, meet regulatory requirements, resolve disputes between users, prevent fraud, or any other use. Subsequent to such a term, we will delete or anonymize your Personal Information once the purpose has been fulfilled.