TERMS AND CONDITIONS

These are the Terms and Conditions of Use (‘Terms’) which form a legal and binding agreement amongst Cashgrail Private Limited or its affiliates group-companies or subsidiaries (referred to as the ‘Us’, ‘We’ or ‘Our’) and any person (‘You’/ ‘Your’/ ‘User’) accessing:

1. Our website – www.zupee.com (‘Website’) and the Zupee mobile application (‘App’) including any subdomains of the Website, mobile sites, apps, APIs, widgets (hereinafter collectively referred as ‘Platform’), and/or;
2. any data, information, text, graphics, video, sound, pictures, and any other materials appearing, sent, uploaded, communicated, transmitted, or otherwise made available via the Platform for participating in various contests and games hosted on the Platform (‘Games’) streaming content on the Platform, and/or using the Chat Service available on the Platform, together referred to as “Services”.

Such User (as described above) shall be bound by these Terms, (Privacy Policy) and all other rules, regulations, and terms of use (including Privacy Policy) referred to herein or provided by Us in relation to any Services

This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under as applicable and various other statutes. This electronic record is generated by a computer system and does not require any physical or digital signatures.

We reserve the right to amend, modify, update, terminate, supplement, or otherwise amend all or any of the Terms, Privacy Policy, rules, or regulations on the Platform at any time by publishing new Terms. We may, at its sole discretion, also notify the User of any change or modification in these Terms, Privacy Policy, rules, regulations, and terms of use referred to herein or provided by Us, by way of sending an email to the User’s registered email address or posting notifications in the User accounts. The User may then exercise the options provided in such an email or notification to indicate non-acceptance of the modified Terms, rules, regulations, and terms of use referred to herein or provided by Us. If such options to indicate non-acceptance are not exercised by the User within the period prescribed in the email or notification, the User will be deemed to have accepted the modified Terms, rules, regulations, and terms of use referred to herein or provided by Us.

These terms are made available via the app store or platform that you download our Games from (such as the iOS App Store, Google Play Store, Amazon App Store, Windows Phone Store etc.), or any website or platform where you can access our application, and on our website at www.zupee.com.

You acknowledge and agree that by using, or otherwise accessing Our Platform and Services, you agree to be bound by these Terms and our <Privacy Policy>. You acknowledge that we provide use and access to our Platform and Services to you, subject to these Terms. You agree and acknowledge that you have completely read and understood these Terms and the Privacy Policy, incorporated herein by reference, as amended from time to time. You agree, covenant, and undertake to be bound by the specific rules and regulations of each of the Games as applicable.

If the User does not accept the modified Terms, rules, regulations, and terms of use referred to herein or provided by Us, we reserve the right to deny access to the Platform and Services to the User. If the User does not accept the modified Privacy Policy, we reserve the right to deny access to the Platform and Services to the User to the extent such modified terms of the Privacy Policy are required to provide access to the Platform and Services.

Participation on Our Platform or viewing of certain Content may be subject to further terms and conditions as may be notified by us from time to time on the Website or otherwise. You should ensure that you have read, understood, and agree to abide by the rules and regulations of the Games, contests, and tournaments available through Our Platform. 'Content' means any text, images, audio, video, graphics, software, data, information, materials, or other works or elements, in any form or medium, that are uploaded, posted, published, transmitted, or otherwise made available on or through the Platform.

We may, at Our sole and absolute discretion:

1. Move or remove any Content that is available or posted by a User on the Platform.
2. Establish general practices and limits concerning the use of the Platform and modify these practices, limits, and thresholds at its discretion, from time to time, and such changes shall be notified and/or included within updated Terms as deemed fit by Us.
3. Assign its rights and liabilities to all User accounts hereunder to any entity (post such assignment, intimation of such assignment shall be sent to all Users to their registered email addresses).

Your use of information on our Platform including results, fixture lists, statistics, data, and news posted on our Platform is at your own risk. Other than as expressly set out in these Terms and to the extent permitted by law, we make no warranty as to the accuracy or reliability of the information contained on our Platform or in our publications (including, but not limited to, any Content or information generated on our Platform by or on behalf of us, and any third-party content on our Platform). We and our related entities, directors, officers, and agents disclaim all liability and responsibility for any loss or damage (whether direct or indirect) that may be suffered by any recipient through relying on anything contained in or omitted from our Platform or publications.

You hereby unconditionally and irrevocably, expressly agree to the transfer of your personal data and information (including sensitive data) to Us and to such third parties who we contract with to provide you with the Services.

Subject to the Users compliance with these Terms, We give Users a personal, royalty-free, non-assignable, non-sublicensable, non-transferable, non-exclusive, and revocable limited right to access and use the Platform that is provided as part of the Services. This right is for the sole purpose of enabling the own personal private use from Users to access the Services as hosted on the Platform, in the manner prescribed under these Terms and not for any commercial purposes and only until the User is bound by these Terms.

The Services may change or be modified from time to time without prior notice or communication. We reserve the right to change, modify or delete the Platform or Services, information, and Terms listed thereon at any time without prior notice.

The Services may include advertisements, which may be targeted to the Content or information on the Services, queries made through the Services, or any other information. The types and extent of advertising by Us on the Services are subject to change.

When Users access Games are included in the Services, the specific rules, scoring, controls, and guidelines for each game can be found within the game itself. The Users agree to and shall comply with such rules, scoring, controls, and guidelines etc.

Any charges levied on Users for accessing the Services, including but not limited to internet connection and/or mobile or data charges are solely the responsibility of such Users.

The Service imposes certain restrictions on its usage, which are outlined below:

1. You must not create an Account or access the Service if you are below the age specified by platforms like Google Play Store, App Store, or Instant Games (Facebook).
2. It is your responsibility to monitor your Account and prevent minors under the age of 18 from accessing it. You accept full responsibility for any unauthorized use of the Service by minors using your Account, including the use of payment methods.
3. You are not permitted to have more than one Account per platform or social networking service (SNS) simultaneously. Additionally, you must not create an Account using false information or on behalf of someone else.
4. Individuals who are convicted sex offenders are prohibited from creating an Account or using the Service.
5. If you have been previously removed or banned by us from playing any of our games, you are not allowed to create a new Account or use the Service.
6. Your Account should only be used for non-commercial purposes.
7. You are prohibited from using your Account to advertise, solicit, or send any commercial advertisements, including chain letters, junk emails, or repetitive messages (spam) to anyone.
8. You must not use your Account to engage in any illegal activities.
9. Without our written permission, you are not allowed to sublicense, rent, lease, sell, trade, gift, bequeath, or transfer your Account or any Virtual Items associated with your Account to anyone.
10. You are not permitted to access or use an Account or Virtual Items that have been transferred from the original Account creator without our permission.
11. If you access the Service through a social networking service (SNS), you must also comply with the SNS's terms of service/use in addition to these Terms of Service.

IN THE GAMES OR OTHER SERVICES OFFERED BY US, AS INTRODUCED FROM TIME TO TIME, YOU MAY RECEIVE, WIN OR LOSE VIRTUAL ITEMS. THESE VIRTUAL ITEMS HAVE NO REAL CASH VALUE AND CANNOT BE ENCASHED FOR ANY PRIZE, WINNINGS REWARD, CONSIDERATION, PROFIT, OR GAIN EQUIVALENT TO ANY REAL MONEY VALUE WHATSOEVER. IF YOU SPEND ALL YOUR FREE VIRTUAL ITEMS, YOU CAN PURCHASE MORE VIRTUAL ITEMS TO USE THE SERVICES BY MAKING PAYMENTS INSIDE THE GAME OR APP ITSELF. THESE GAMES OR SERVICES DO NOT OFFER REAL MONEY GAMBLING, WAGERING OR BETTING OR ANY OPPORTUNITY TO WIN REAL MONEY OR PRIZES.

Notwithstanding anything contained in these Terms or any other policies, if You have never made a deposit into Your user wallet (excluding any credits to your play money wallet arising out of any transfer you may have made from your winnings wallet to your play money wallet) and if You have neither participated in a Game nor made a withdrawal, for a period of ninety (90) consecutive days, then any amounts standing to the credit of your winnings wallet and/or play money wallet (including any credits to your play money wallet arising out of any transfer you may have made from your winnings wallet to your play money wallet) shall be forfeited by Us immediately on 91st (ninety-first) day. Upon such forfeiture, You shall have no further claim over these amounts, and We shall bear no liability in this regard.

Notwithstanding anything contained in these Terms or any other policies, but subject to applicable law, Users who have made deposits using their own funds prior to August 22, 2025 agree and acknowledge that if no financial transaction has been initiated by the User for a period of [12 (twelve)] consecutive months, the Company will transfer such amount/balances in the User Account to a reserve account maintained by Company (Reserve Account) from which the User may claim such User Account money balances, subject to the User's consent to additional KYC and user identification measures for claiming amounts from such Reserve Account. Company will notify the User of the existence of such unused balance and the transfer thereof 45 (forty-five) days prior to the date of expiry of the Play Money amount by way of SMS, email, or call. The User agrees that if the User does not use the Services or utilize the User Account money balances or request for a refund (where applicable), during such notice period then he/she consents to the transfer of the amount in the User Account money balances, which shall be utilized by Company for spreading awareness on safety measures and best practices for online gaming.

As it concerns the content uploaded by you, without prejudice to your obligation to otherwise comply with applicable laws during the course of using the Platform, you agree to hereby comply with any and all applicable laws, as well as any other rules and restrictions that may be set forth herein or on the Platform. We shall not be held responsible for any content posted or contributed by Users on the Platform.

In order to access the Website or fully utilize the Platform offered by Us, a User is required to register on the Platform. You are not authorised to access any of our Platform, until you have been granted an Account (defined below).

If you wish to become a registered User, you will need to create an account (‘Account’) on our Platform, have a valid account on the social networking service (‘SNS’) through which you connect to the Service, if any, or have an account with the applications provider for your mobile device. Each User is only permitted to open one Account. We reserve the right to terminate or suspend any duplicate accounts.

In order to create or update an Account, We may require you to register by completing a form and providing certain details, which may include your name, birth date, e-mail address, and in some cases, payment information. This information will be held and used in accordance with Our Privacy Policy and relevant “just-in-time” notices, if any, provided at the point of information collection or use. You agree that you will supply accurate and complete information to Us, and that you will update the information promptly after it changes.

You understand that your user ID number, name, and picture on our websites/applications will be publicly available and that search engines may index your name and profile photo.

You can also register or log in through your Google account or personal e-mail address and you may be required to provide a one-time passcode (OTP) in order to log in. Permission to open the Account shall be determined by Us or its representatives, at their sole discretion. We may refuse to grant an application for an Account made by any person without giving a reason for such refusal. You agree and acknowledge that Our decision in this regard shall be final.

Your information, and the contents of all of your online communications (including without limitation chat text, voice communications, IP addresses and your personal information) may be accessed and monitored as necessary to provide the Service and may be disclosed: (i) when We have a good faith belief that We are required to disclose the information in response to legal process (for example, a court order, search warrant or subpoena); (ii) to satisfy any applicable laws or regulations (iii) where We believe that the Service is being used in the commission of a crime, including to report such criminal activity or to exchange information with other companies and organizations for the purposes of fraud protection and credit risk reduction; (iv) when We have a good faith belief that there is an emergency that poses a threat to the health and/or safety of you, another person or the public generally; and (v) in order to protect Our rights or property, including to enforce our Terms of Service. By entering into these Terms of Service, you hereby provide your irrevocable consent to such monitoring, access, and disclosure.

You warrant that you are not prohibited from receiving products of Indian origin, including services or software.

You must be over 18 years of age to access and/or use our Platform and create an Account with us. By agreeing to these Terms, you represent and warrant to us that: (a) you are at least 18 years old; (b) you have not previously been suspended or blocked from using the Platform; and (c) your registration and your use of the Platform is in compliance with any and all applicable laws and regulations.

We reserve the right to request proof of identity at any stage to verify that minors are not using the Platform and we may exclude a person from accessing or using the Platform if proof of identity is not provided or if We suspect that a person is under the age of 18 years.

Parents and guardians should monitor their children’s / ward’s online activities and consider using parental control tools available from online services that help provide a child an amicable online environment. These tools can also prevent children from disclosing any personal information without parental permission.

Employees and directors of the Company are not eligible to participate in any Games on the Platform where any prizes/rewards may be won by users.

You agree to provide true, accurate, current, and complete information at the time of registration and at all other times (as required by Us). You agree to update and keep updated all information provided for the purposes of registration. You undertake and agree that all information provided by you from time to time is true, accurate, current, and complete to your personal knowledge.

The Company may, in accordance with the laws prevailing, bar individuals residing in the Indian state of Tamil Nadu from participating in the Game(s) on the Platform. Access to the Platform will therefore be restricted from being accessed by the Users from such states.

We verify User’s location by logging of IP address for location mapping and User(s) hereby consents for collection of aforementioned information. We reserve the right to delete/remove such Account(s) without any notice and in its sole and absolute discretion.

Users agree and acknowledge that if a person residing in such Indian state becomes a User by giving false information, the liability shall be solely on the User and Company reserves the right to delete/remove such Account without any notice and such User shall not have any right to redeem or demand the Account balance of such Account.

You agree and accept that the Company shall not be liable or responsible for the breach of applicable state laws by any User. There may be applicable penalties imposed on such Users by the respective State Governments or the Central Government of India as the case may be.

Users from all Indian states have to always ensure that they are complying with the applicable state laws, and we will attempt to post any changes that we deem appropriate to better educate the Users. You agree and acknowledge that our decision in this regard will be final and binding, and no consideration whatsoever will be extended to the User.

Upon grant of the Account by us, your Account will be created, and you will be able to use our Platform, access the Service(s) and play the Game(s) hosted by us. You agree and acknowledge that such an Account can be terminated by us by giving notice to you, for any reason deemed fit by Us in Our sole discretion.

You represent and warrant to us that, throughout the course of your usage of our Platform, you will not permit other persons to access or use your Account. If you permit other persons to access or use your Account, you do so at your own sole risk as to any consequences. You further agree and accept that you shall not access or use the Platform through the Account of another User.

By accepting these terms and conditions upon registration, you give consent to Us to disclose your personal information provided to us to a third-party agency to assist in verifying your identity. The third-party agency may prepare and provide Us with such an assessment and may use your personal information including the names, residential addresses and dates of birth, financial information etc. for the purposes of preparing such an assessment. Please refer to our Privacy Policy in this regard.

You acknowledge that your participation in any Game(s) available on the Platform is purely voluntary and at your sole discretion and risk.

We verify User(s) location by logging of IP address for location mapping and User(s) hereby consents for collection of aforementioned information. We reserve the right to delete/remove such Account(s) without any notice and in its sole and absolute discretion.

We reserve the right to delete/remove Account(s) without any notice and in Our sole and absolute discretion.

You may access Content for informational and personal use solely as intended through the functionality of the Service and as permitted under these Terms.

You shall not download any Content unless a “download” or similar link is expressly displayed by the Company for that Content. 

You shall not copy, reproduce, make available online or electronically transmit, publish, adapt, distribute, transmit, broadcast, display, sell, license, or otherwise exploit any Content for any other purpose without the prior written consent of the Company or the respective licensors of the Content.

All interactions on this Platform must comply with these Terms.

The User shall not post or transmit through the Platform any material which violates or infringes in any way upon the rights of others, or any material which is unlawful, abusive, defamatory, invasive of privacy, vulgar, obscene, profane or otherwise objectionable, which encourages conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any law for the time being in force. 

The Company shall have a right to suspend or terminate access by such Users violating these Terms or terminate the User’s registration/subscription and such User shall not gain access to the Platform.

The Company reserves the right to terminate the access or to change or discontinue any aspect or feature of the Platform including, but not limited to, Content, graphics, deals, offers, settings, etc.

You are not permitted to copy, reproduce, alter, modify, create derivative works of, or publicly display any Content or Services displayed on the Platform.

The Company does not have control and does not monitor the Content disseminated to a User in the course of the User availing the Services.

You agree not to attempt to impose liability on or seek any legal remedy from the Company with respect to any of Your actions or omissions pursuant to availing any Content or Services. 

The Platform does not permit the use of the Services by any User who is a resident of any jurisdiction that may prohibit the use of the Services rendered by the Platform.

The Platform reserves the right to restrict, suspend, or terminate access for Users who misuse the service, attempt unauthorized distribution of content, or breach age/content restrictions. The Platform may also implement geo-blocking to restrict access in regions where certain content is prohibited by law.

Users and third-parties are solely responsible for all User Content and Third-Party Content that they upload, post, e-mail, transmit, or otherwise make available on the Platform. Each User/third-party represents and warrants that he/she owns all Intellectual Property Rights in the User Content and Third-Party Content and that no part of such Content infringes any other third-party rights. 

Users further confirm and undertake to not display or use of the names, logos, marks, labels, trademarks, copyrights, or intellectual and proprietary rights of any third party on the Platform.

The User acknowledges and agrees that, subject to the Company’s Privacy Policy, the Company reserves the right, but is under no obligation, to: (a) monitor Content or User Content and other use of the Platform; (b) monitor use of any Services; (c) modify, remove, or refuse to post any Content or User Content; and (d) disclose any User Content (and information regarding its submission) and any data about the User’s use of the Platform to third parties, including customers, for purposes including: (i) operating the Platform or Services; (ii) protecting the Company, its affiliates, service providers, licensors, and their officers, employees, agents, and users; (iii) complying with legal obligations or governmental requests; (iv) enforcing these Terms; and (v) engaging in any other lawful business activity.

The User waives any claims against the Company that use of the User Content violates moral rights, privacy rights, publicity rights, or other proprietary or intellectual property rights, and the User agrees that the Company is not required to provide any credit or acknowledgement for such User Content.

You acknowledge that the Service and Our games may display advertisements by Us or third parties as explained in Our Privacy Policy.

The Service may contain links to third-party websites or vendors that may offer you a promotional deal in exchange for optional components of the Service or upgrades (such as in-game currency). Any charges or obligations you incur in your interactions with these third parties are solely your responsibility. We do not guarantee or warrant the content, goods, and/or services provided by any third party, even if they are linked to from our Service, and We will not be held liable for any claims related to such third-party content, goods, and/or services. These linked sites are not controlled by Us and We may gather data or request personal information from you. We are not responsible for the content, business practices, or privacy policies of these sites, nor for the collection, use, or disclosure of any information they may gather. Additionally, the inclusion of any link does not imply endorsement by Us of the linked sites.

Access to your Account and to add, delete or modify any Content on your Account is password/OTP protected.

We are not liable for any loss, damages or expenses of any kind incurred or suffered by you arising from or in connection with any failure, delay or interruption, interception, interference, in transmitting passwords/OTPs due to any failure of the mobile service network or any other circumstance beyond our reasonable control.

You agree that you will not disclose your password / OTP to anyone or allow any other person to access or use your Account. We are not responsible if your Account is accessed or opened by other persons using your password. You shall be held solely responsible and liable for all your activities on the Platform made from your Account.

You understand that it is your obligation to protect the information you have provided on the Platform including, but not limited to usernames, passwords, email addresses, contact details, bank account information etc. You explicitly understand and agree that we will not incur any liability for information provided by you to anyone which may result in your Account on the Platform being exposed or misused by any other person or any other harm or loss being suffered by you.

Provided that We have not engaged in fraud or gross negligence, We will not be liable to a User for any authorised transaction which has been executed through the Platform as a result of: fraud committed by any User using User’s access credentials before the User has notified Us in writing of the loss or theft or such access credentials, as a result of which We have been unable to take any action to disable the access credentials;

1. fraud committed by any User using User’s access credentials before the User has notified Us in writing of the loss or theft or such access credentials, as a result of which We have been unable to take any action to disable the access credentials;
2. fraud committed by third parties against Users which may not be preventable by, or occur despite the security systems of the Platform;
3. a voluntary action or transaction initiated suo motu by any User at the behest of another User, which is not initiated by Us for the transfer of funds, credit, or stored value to another User;
4. the security, accuracy, legality, appropriateness or any other aspect of the Content or function of any third party’s products or services on our Platform

Please also contact us immediately if your mobile or computer device through which you access the Platform has been lost, stolen, or compromised in any way or someone has used or may use your mobile or computer device or credentials without your authorisation or if you become aware of any unauthorised use of your Account.

You should only transact with a third-party product or service that you know.

Please note that we can terminate or suspend your Account and all associated accounts, institute fraud prevention measures such as access restrictions, transaction velocity restrictions etc., without prior notice to prevent unauthorised use of our Platform. You must co-operate with us in any investigation and use any fraud prevention measures we prescribe, and you agree that we will not be liable to you or any third party for any block, suspension, cancellations, or termination of your use of an Account owing to such measures.

You are hereby informed that any and all information associated with any fraudulent transaction may be shared by Us (with or without demand) with the appropriate government body, law enforcement body, or any agency thereof, for the purpose of verification of the identity of User, or for prevention, detection, investigation, prosecution, and punishment.

In accessing or using our Platform you agree that you will not:

1. use any automated device, software, process or means to access, retrieve, scrape, or index our Platform or any Content thereon without our express prior written consent;
2. use any device, software, process or means to interfere or attempt to interfere with the proper working of our Platform;
3. undertake any action that will impose a burden or make excessive traffic demands on our infrastructure that we deem, in our sole discretion, to be unreasonable or disproportionate site usage;
4. use or index any Content or data on our Platform for purposes of competing with us in any manner that we have not specifically authorised; transmit spam, chain letters, games, junk email, surveys, or other mass messaging, whether commercial in nature or not;
5. use our Platform or any Content there from in any manner which is, in our sole discretion, not reasonable and / or not for the purpose it is made available;
6. violate the rights of any person, including copyright, trade secret, privacy right, or any other intellectual property or proprietary right;
7. pose as any person or entity or attempt to solicit money, passwords, or personal information from any person;
8. act in violation of any Terms of using our Platform;
9. reproduce, republish, retransmit, modify, adapt, distribute, translate, create derivative works or adaptations of, publicly display, sell, trade, or in any way exploit our Platform or any Content thereon, except as expressly authorised by us; or
10. transmit or attempt to transmit any computer viruses, worms, defects, Trojan horses, or other items of a destructive nature.

If you choose to submit any content on the Platform, you hereby warrant that no Content shall:

1. be considered to be, unlawful, threatening, abusive, bigoted, hateful, libelous, tortious, blasphemous, false or misleading, discriminatory, defamatory, obscene, vulgar, offensive, excessively violent, invasive of another’ privacy, publicity, contract or other rights, pornographic or inclusive of nudity, paedophilic, profane, sexually explicit, indecent, racially, ethnically objectionable, disparaging, relating or encouraging money laundering, or otherwise unlawful in any manner whatsoever;
2. constitute, advocate, or encourage conduct that would constitute or give rise to a criminal offense, civil liability, or other violation of any local, state, national or international law;
3. constitute or contains false or misleading indications of origin or statements of fact;
4. belongs to another person and to which you do not have any right to, or infringe the Our intellectual property rights (whether registered or unregistered) or any third party;
5. contain any information, software or other material of a commercial nature or is patently false or untrue;
6. contain advertising, promotions, or commercial solicitations of any kind;
7. harass or harm another person;
8. exploit or endanger a minor;
9. impersonate or attempt to impersonate any person or entity or mislead or attempt to mislead another person regarding your identity;
10. threaten the unity, integrity, defence, security or sovereignty of the territory, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

As it concerns the content uploaded by you, without prejudice to your obligation to otherwise comply with applicable laws during the course of using the Platform, you agree to hereby comply with any and all applicable laws, as well as any other rules and restrictions that may be set forth herein or on the Platform. We may not be held responsible for any content posted or contributed by Users on the Platform.

By submitting any User Content to the Platform, the User agrees that they will not be entitled to any royalties, fees, or other compensation for the use, reproduction, modification, distribution, display, or exploitation of such User Content by the Company, its affiliates, or any third parties authorized by the Company, in any media now known or later developed.

The Users admit that they may be exposed to Content posted by other Users which they may find offensive, obnoxious, or indecent and that we may not be able to prevent such Content from being posted. Such Content should be brought to our notice. We shall act upon the information as it deems acceptable. The decision taken by Our management in this regard shall be final and binding on the User and you specifically agree that we shall not incur any liability under any circumstance whatsoever regarding the same.

Users agree not to:

1. archive, reproduce, distribute, modify, display, perform, publish, license, create derivative works from, offer for sale, or otherwise use any Content available on or obtained from the Platform;

2. circumvent, remove, alter, deactivate, degrade, block, obscure or interfere with any digital rights management tools, security measures, content protections, user interface elements, advertising or advertising features, copyright notices, trademarks, or other proprietary notices on the Platform;

3. use any robot, spider, scraper, crawler, or other automated means to access or collect data from the Platform;

4. decompile, reverse engineer, or disassemble any software, products, or processes accessible through the Platform;

5. insert any code, script, or product, or otherwise manipulate or interfere with the Content, User Content, or operation of the Platform;

6. use any data mining, data gathering, or data extraction methods in relation to the Platform;

7. upload, post, e-mail, or otherwise transmit any material designed to interrupt, destroy, or limit the functionality of any computer software, hardware, or telecommunications equipment associated with the Platform, including any software viruses, worms, trojan horses, or other malicious code; or

8. use the Platform, Content, or User Content in connection with the development, training, fine-tuning, testing, benchmarking, or validation of any machine learning or artificial intelligence models, tools, systems, algorithms, products, or technologies.

The Company may suspend, restrict, or terminate a User’s access to the Platform if the User violates these Terms or engages in any illegal, fraudulent, or unauthorised use of the Platform.

We reserve the right to prevent unauthorised access to or use of our Platform, including, but not limited to, instituting technological barriers, or reporting your conduct to any person or entity.

In the event, we have reasonable grounds to believe that your activities include any of the acts specified above, we may initiate appropriate legal action against you as well as notify the relevant regulatory or law enforcement authorities where appropriate in addition to any other available remedies under law or equity, apart from restricting or suspending or terminating your use of the Platform.

You shall not purchase, sell, assign, trade, rent, loan, lease, license, grant a security interest in, or transfer your User Account, any content, currency, points, standings, rankings, ratings, or any other attributes appearing in, originating from, or associated with the Platform.

Users agree to abide by these Terms and all other rules, regulations, and terms of use of the Platform. In the event User does not abide by these Terms and all other rules, regulations, and terms of use, We may, in our sole and absolute discretion, take necessary remedial action, including but not limited to:

1. restricting, suspending, or terminating any User’s access to all or any part of Services;
2. deactivating or deleting a User’s Account and all related information and files on the Account; or
3. refraining from awarding any prize(s) or withholding access to such infringing User.

Users agree to ensure that they can receive all communication from Us by marking e-mails or push notifications. We will not be held liable if any e-mail/push notification remains unread by a User as a result of such e-mail getting delivered to the User’s junk or spam folder or user not receiving push notification If a User chooses a username that, in Our considered opinion is obscene, indecent, abusive or that might subject Us to public disparagement or scorn, We reserve the right, without prior notice to the User, to change the User’s username and inform the User, or delete such username and posts from Platform, deny such User access to Platform, or any combination of these options.

Unauthorized access to Platform is a breach of these Terms, and a violation of the law. Users agree not to access the Platform by any means other than through the interface that is provided by Us for use in accessing Platform. Users agree not to use any automated means, including, without limitation, agents, robots, scripts, or spiders, to access, monitor, or copy any part of our sites, except those automated means that we have approved in advance and in writing.

The use of the Platform is subject to existing laws and legal processes. Nothing contained in these Terms shall limit Our right to comply with governmental, court, and law-enforcement requests or requirements relating to User’s use of the Platform.

We may not be held responsible for any content contributed by Users on the Platform.

You will not use the Service(s) or any content provided by Us, or in connection with, or in any manner whatsoever, that relates to, or encourages or promotes, the activity of money laundering, gambling, betting, wagering or is otherwise unlawful or illegal in any manner whatsoever, under any Applicable Law. The Service(s) provided by Us are intended for entertainment purposes only and they do not, in any way, promote any form of gambling, wagering, or betting. We are not, and shall not be held to be responsible, directly, or indirectly, for any form of betting, wagering, or gambling acts/ activities that may take place outside these Terms as provided herein and hereby expressly disclaims any and all liability in connection therewith.

We reserve the right to deny its Platform/ Services to any User in Our sole and absolute discretion. Such denial would automatically disqualify a User from playing any Games hosted on the Platform.

The User represents and warrants that the documents provided during the verification process are true copies of the original documents to which they relate.

Users are required to provide proper and complete details at the time of registration. We shall not be responsible for communications errors, commissions or omissions including those of the Users due to which the results may not be communicated to the Winner.

By accessing, downloading, installing, registering on, or using the Zupee Platform, including any of its applications, products, micro-series, or services, You acknowledge that You have read, understood, and agreed to be bound by these Terms, as well as the Privacy Policy and any other guidelines, rules, or supplemental terms published by Zupee from time to time.

The Company provides the Platform, a streaming service where Users can access, stream, and download Content, including videos, microdramas, audiobooks, and other content made available on the Platform from time to time, for personal, non-commercial use. Users may also submit or upload User Content to the Platform, such as original microdramas, audiobooks, commentary, or other materials. The Platform may include free and paid access models, may display advertisements, and may offer additional features and services at the Company’s discretion. All access and use of the Platform and Content are subject to these Terms and all applicable laws.

Content may be provided to you through various modes, at the sole discretion of the Company, including audio-visual, audio for listening at a time of your choice or by way of temporary download for limited offline access. In respect of downloadable Content, you acknowledge and agree that: (a) such downloads are of a temporary nature and are intended only to facilitate access within a specified duration, and you shall not seek to create or retain permanent copies of such Content in any form or manner; and (b) certain Content may not be available for offline access at all times.

The provision and accessibility of Content or any part of the Services are subject entirely to the discretion of the Company and may be influenced by factors such as your geographical location. You acknowledge that not all Content or Services will be available in all regions. You further agree that your access and use of the Services is undertaken voluntarily, at your own discretion, risk, and initiative, and that you are solely responsible for ensuring compliance with all applicable law, including local laws within your jurisdiction.

The availability, scope, and nature of the Content and Services may differ from time to time and across devices, and are subject to variables including device specifications, internet connectivity, bandwidth, and speed. You further acknowledge and consent that, for the purpose of service management and user protection, monitoring mechanisms or technological tools may be employed in accordance with the Privacy Policy.

For purposes of access and convenience, the Services may be offered under various models, including: (a) free access supported by advertisements or commercial promotions; (b) a paid model with or without advertisements; or (c) a combination of free and paid features. It is clarified that certain Content may display advertisements even when accessed under a paid model.

Subject to the Users compliance with these Terms, We give Users a personal, non-assignable, non-sublicensable, non-transferable, non-exclusive, and revocable limited license to access and use the Platform and access the Content that is provided as part of the Services. This right is for the sole purpose of enabling the personal private use of the Platform by the Users, and not for any commercial use by Users, to access content hosted on the Platform, in the manner prescribed under these Terms and only until the User is bound by these Terms. Except for the foregoing, no right, title or interest shall be transferred to the Users. Users agree not to use the service for public performances or commercial purposes, or for the use by any third-party.

The Services and Content may change or be modified from time to time without prior notice or communication. We reserve the right to change, modify or delete the Platform or Services, Content, information, and Terms listed thereon at any time without prior notice.

The Services may include advertisements, which may be targeted to the Content or information on the Services, queries made through the Services, or any other information. The types and extent of advertising by Us on the Services are subject to change. In connection with our provision of the Platform, we may utilize online targeting technologies and code-based tools, including but not limited to social media pixels, Software Development Kits, and cookies (i.e., advertising or analytics cookies) that track information about your activity and webpage-viewing history on the Sites (collectively, “Targeting Tool”) in order to recommend on the Platform tailored Content and to gauge performance of the Content, the Platform and the Company in general. 

Any charges levied on Users for accessing the Services, including but not limited to internet connection and/or mobile or data charges are solely the responsibility of such Users.

The Service imposes certain restrictions on its usage, which are outlined below:

1. You must not create an Account or access the Service if you are below the age specified by platforms like Google Play Store, App Store, or Facebook.

2. It is your responsibility to monitor your Account and prevent minors under the age of 18 from accessing it. You accept full responsibility for any unauthorized use of the Service by minors or any third-parties using your Account, including the use of payment methods.

3. You are not permitted to have more than one Account simultaneously. Additionally, you must not create an Account using false information or on behalf of someone else.

4. Individuals who are convicted sex offenders are prohibited from creating an Account or using the Service.

5. If you have been previously removed or banned by us from any of the platforms operated by Us, you are not allowed to create a new Account or use the Service.

6. Your Account should only be used for non-commercial purposes.

7. You are prohibited from using your Account to advertise, solicit, or send any commercial advertisements, including chain letters, junk emails, or repetitive messages (spam) to anyone.

8. You must not use your Account to engage in any illegal activities.

9. Without our written permission, you are not allowed to sublicense, rent, lease, sell, trade, gift, bequeath, or transfer your Account or any virtual Iitems associated with your Account to anyone.

10. You are not permitted to access or use an Account or virtual Iitems that have been transferred from the original Account creator without our permission.

11. If you access the Service through a social networking service (SNS), you must also comply with the SNS's terms of service/use in addition to these Terms.

The Content may be made available to Users, at the Company’s discretion, through various modes, including on-demand streaming and temporary downloads for offline access. Downloaded Content is provided only for limited-time use and must not be copied or stored permanently. Not all Content may be available for download or accessible in all regions. Access to the Content and the Platform is subject to the Company’s discretion, may vary by location, and is provided at the User’s own risk. The User agrees to ensure that their use of the Platform and Content complies with all applicable laws, including local laws in their jurisdiction.

The Platform may host Content that is fictional, dramatized, or user-generated, which may not always represent facts. Users acknowledge that interpretation of such content is at their own discretion and that the Platform shall not be liable for any consequences arising from reliance on such Content.

Our role is limited to providing a digital space where Users may upload, share, and display content created by them or shared by other Users. As an intermediary, we do not exercise editorial control over the content hosted on the Platform, nor are we responsible for the actions or conduct of Users (whether online or offline). We are not liable for third-party services, features, or content that may be accessed through the Platform. Our liability, if any, shall be restricted strictly to the extent provided under applicable Indian law. You acknowledge and agree that we shall not be liable for any loss of profits, revenues, information, data, or for any consequential, special, indirect, exemplary, punitive, or incidental damages arising out of or in connection with these Terms, including but not limited to instances where we remove or delete your content, information, or account. We expect all Users to comply with our Content and community guidelines while using the Platform.

Subject to compliance with these Terms, Zupee grants Users a limited, revocable, non-exclusive, non-transferable, and non-sublicensable license to access and use the Content solely for lawful, personal, and non-commercial purposes. Except as expressly permitted, Users shall not copy, reproduce, distribute, modify, adapt, translate, create derivative works from, publicly display, perform, or exploit any Content in any manner without the prior written consent of Zupee or the relevant rights holder.

Users shall not employ any automated systems, including bots, crawlers, or scrapers, to access, harvest, or manipulate the Content. Reverse engineering, decompiling, tampering with, or attempting to extract source code from the Platform is strictly prohibited. Commercial exploitation of Content, including monetization of tournaments, unauthorized advertisements, sponsorships, or sale of access to contests, is not permitted.

Users acknowledge that certain Content displayed on the Platform may be contributed or owned by third parties, including licensors, advertisers, and “Associated Brands.” All intellectual property rights in such Content remain vested with the respective owners, and Users shall not acquire any rights, title, or interest in the same. Zupee reserves the right to review, monitor, filter, or remove Content at its discretion, including where such Content violates applicable law, infringes intellectual property rights, or breaches these Terms.

User Obligations and Lawful Use: As a condition of access to and use of the Platform, Users agree to comply with all applicable laws, rules, and regulations of India, as well as these Terms. Users shall not use the Platform for any unlawful, abusive, or fraudulent purposes, nor in any manner that could damage, disable, impair, or interfere with the functioning, security, or integrity of the Platform or the experience of other Users.

1. Create, upload, publish, or distribute any content that is obscene, offensive, defamatory, derogatory, inflammatory, hateful, pornographic, abusive, unlawful, or otherwise objectionable.

2. Misrepresent identity, impersonate another individual, misstate age, or provide false, misleading, or incomplete information at the time of registration or during the course of using the Platform.

3. Employ automated programs, bots, scripts, or similar mechanisms to manipulate gameplay, score, rankings, or outcomes of contests.

4. Engage in spamming, phishing, solicitation, harassment, stalking, or intimidation of other Users.

5. Use the Platform to promote, advertise, or conduct unauthorized commercial activities, including the distribution of promotional codes, links, or affiliate offers not approved by Zupee.

6. Circumvent, disable, or otherwise interfere with security-related features, anti-cheat mechanisms, or usage monitoring systems deployed on the Platform.

7. Collect, harvest, or misuse personal data or other information belonging to Zupee or other Users without lawful authorization.

8. Participate in collusion, cheating, or any activity that provides an unfair competitive advantage or undermines the integrity of the contests hosted on the Platform.

Zupee reserves the right to investigate suspected violations of these obligations and to take such action as may be deemed appropriate, including but not limited to suspension or termination of User accounts, forfeiture of winnings, legal action, and reporting to law enforcement authorities.

All rights, title, and interest in and to the Platform, including but not limited to software, source code, design, interface, layout, visual elements, databases, algorithms, features, and all Content made available by Zupee, are and shall remain the exclusive property of Zupee or its licensors. These are protected under applicable intellectual property laws, including copyright, trademark, design, and database protection laws.

The names “Zupee,” “Zupee Free,” “Zupee Studio”, logos, symbols, graphics, mascots, slogans, product names, and any related trademarks or service marks (collectively, “Zupee Marks”) are the sole property of Zupee and are protected under the Trade Marks Act, 1999, and other applicable laws. Unauthorized use of Zupee Marks, whether in domain names, social media handles, advertising, or promotional material, is strictly prohibited.

Users acknowledge and agree that by using the Platform they do not acquire any ownership rights or proprietary interests in the intellectual property of Zupee. No portion of the Platform may be copied, modified, reproduced, republished, uploaded, transmitted, or distributed in any form or by any means, without the prior written consent of Zupee.

Zupee respects the intellectual property rights of others and expects Users to do the same. If any User or third party believes that their copyright, trademark, or other intellectual property rights have been infringed by any Content or activity on the Platform, they may submit a written complaint with all relevant details to Zupee. Upon verification, Zupee shall take appropriate remedial action, which may include removal of infringing material, suspension of the offending account, or reporting to competent authorities.

User Content, Rights, and Liabilities: The Platform may allow Users to create, upload, share, or otherwise publish content, including gameplay recordings, text, images, chat bots, User Input, comments, reviews, or other submissions (“User Content”). Users remain the sole owners of their respective User Content; however, by submitting such content on or through the Platform, Users grant Zupee a worldwide, royalty-free, irrevocable, non-exclusive, perpetual, transferable, and sublicensable license to host, use, reproduce, adapt, modify, publish, distribute, publicly perform, and display such content in connection with the operation, promotion, and improvement of the Platform.

Users represent and warrant that their User Content does not infringe upon the intellectual property rights, privacy rights, or any other legal rights of third parties, and that it does not contain any harmful, unlawful, or inappropriate material. Users shall be solely responsible for their User Content and agree to indemnify and hold Zupee harmless from any claims, damages, liabilities, or expenses arising out of or in connection with such content.

When you submit, upload, post, or otherwise make available any content, data, information, or material (“User Content”) on or through the Platform, you represent and warrant that you either own all rights, title, and interest in such User Content (including all intellectual property and publicity rights) or have obtained all necessary rights, permissions, and authorizations to submit it and to grant the rights contemplated under these Terms.

You acknowledge and agree that this license permits the Company to: (a) enable other users to create or share derivative works, adaptations, or “remixes” of your User Content; and (b) share, disclose, or make such User Content available to its affiliates, partners, service providers, and other third parties with whom the Company has contractual arrangements, where required or appropriate for the purposes set out above or to comply with applicable law

Zupee reserves the right, but not the obligation, to monitor, review, screen, edit, or remove User Content at its sole discretion, particularly where such content violates these Terms, applicable laws, or community standards, or where it is otherwise harmful to the reputation, security, or interests of Zupee and its Users.

Further, Users acknowledge and agree that Zupee may be legally required to preserve, disclose, or share User Content with governmental or judicial authorities pursuant to lawful requests, investigations, or legal processes.

Responsible Content Consumption and Restrictions: The Platform is committed to promoting a safe, responsible, and enjoyable content-viewing experience. The micro-series, short-format shows, and other content made available are for entertainment and informational purposes only. Users are advised not to consider any content as professional advice, financial guidance, medical recommendation, or otherwise actionable information.

The Platform may host content that is fictional, dramatized, or user-generated, which may not always represent facts. Users acknowledge that interpretation of such content is at their own discretion and that the Platform shall not be liable for any consequences arising from reliance on such content.

Use of the Platform is restricted to individuals who are eighteen (18) years of age or older. In the event that any minors access the Platform, the parent or legal guardian of such minors shall be responsible for the minor’s conduct and exposure to content. Certain Content may carry age ratings, warnings, or disclaimers and Users are required to adhere to such restrictions. Any Content restricted to adults shall be classified as “A” rating, and parents and legal guardians shall be under the sole responsibility to ensure that no minors access such content on the Platform.

To promote healthy viewing habits, the Platform encourages Users to:

1. Take regular breaks during content consumption.

2. Enable watch-time reminders where available.

3. Exercise discretion when viewing sensitive or mature-themed content.

The Platform reserves the right to restrict, suspend, or terminate access for Users who misuse the service, attempt unauthorized distribution of content, or breach age/content restrictions. The Platform may also implement geo-blocking to restrict access in regions where certain content is prohibited by law.

Our role is limited to providing a digital space where Users may upload, share, and display content created by them or shared by other Users. As an intermediary, we do not exercise editorial control over the content hosted on the Platform, nor are we responsible for the actions or conduct of Users (whether online or offline). We are not liable for third-party services, features, or content that may be accessed through the Platform. Our liability, if any, shall be restricted strictly to the extent provided under applicable Indian law. You acknowledge and agree that we shall not be liable for any loss of profits, revenues, information, data, or for any consequential, special, indirect, exemplary, punitive, or incidental damages arising out of or in connection with these Terms, including but not limited to instances where we remove or delete your content, information, or account. We expect all Users to comply with our Content and Community Guidelines while using the Platform.

The Platform may display advertisements, sponsored content, or links to third-party products and services. The Company does not endorse, sponsor, or guarantee any advertised or third-party products, services, or content.

Any interaction by a User with advertisers or third parties — including through engagement with interactive advertisements — is entirely at the User’s own discretion and risk. The Company will not be responsible or liable for any transactions, losses, or issues arising from such interactions.

Prohibited Conduct: You agree not to disrupt, interfere with, or attempt to compromise the integrity of the Platform or its services. This includes but is not limited to:

1. Accessing or attempting to access non-public areas of the Platform, our Services, or our technical infrastructure.

2. Uploading, transmitting, or introducing trojans, viruses, malware, bots, or any other harmful or malicious code.

3. Scraping, harvesting, or attempting to collect information from the Platform without authorization.

4. Probing, scanning, or testing the vulnerability of any system, network, or security measure deployed by us.

5. Tampering with or attempting to tamper with the technological design, architecture, or delivery mechanisms of the Platform.

Any such conduct shall result in the immediate suspension or termination of your account and may be reported to appropriate law enforcement or regulatory authorities. We also reserve the right to initiate legal proceedings against you for any such unlawful acts.

Payments, Subscriptions, and Refunds: The Platform may provide both free-to-view content and premium content accessible through subscription plans, pay-per-view charges, or other paid models. Users agree to pay all applicable charges for availing premium features, as per the pricing displayed at the time of subscription. Payments may be processed through authorized payment gateways, including credit/debit cards, wallets, UPI, or other methods enabled on the Platform. Users agree to provide accurate and lawful payment information and authorize the Platform to process charges as per the selected plan. Subscription plans may be offered on monthly, quarterly, or annual terms. Unless cancelled prior to renewal, subscriptions may automatically renew at the prevailing rates. Users are responsible for reviewing applicable pricing and renewal terms before continuing usage. Refunds shall be granted only where required by law or in instances of proven erroneous deductions directly attributable to the Platform. Subscription cancellations will not entitle Users to pro-rata refunds for partially used periods, unless specifically stated otherwise.

While the Platform endeavors to curate high-quality micro-series and related content, it does not guarantee that:

1. Content will meet every User’s expectations.
2. The Platform will be free from errors, interruptions, viruses, or security vulnerabilities.
3. Content displayed is accurate, factual, or suitable for all audiences.

Users acknowledge that their use of the Platform is at their sole discretion and risk. To the maximum extent permitted under law, the Platform shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of data, revenue, goodwill, or emotional distress, arising out of the use of the Platform.

The Platform is not responsible for:

1. Third-party advertisements, links, or integrations displayed on the Platform.

2. User-generated content uploaded, shared, or distributed by other Users.

3. Interruptions or failures caused by third-party service providers, internet connectivity, or device malfunctions.

THE PLATFORM AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, THE PLATFORM DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO FITNESS FOR A PARTICULAR PURPOSE, UNINTERRUPTED AVAILABILITY, ACCURACY, RELIABILITY, OR COMPLETENESS OF CONTENT, NON-INFRINGEMENT, RELIABILITY, SECURITY, COMPATIBILITY, OR THAT THE SERVICES WILL BE ERROR-FREE OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

The quality of the display of the content available on the Platform may vary from device to device and can be affected by various factors, including (but not limited to) your location, the bandwidth available through your Internet connection, and/or the speed of your Internet connection.

The User agrees that the Company is not responsible or liable for any errors, omissions, or inaccuracies in any Content or User Content, and cannot guarantee the identity or authenticity of other Users interacting on the Platform.

Without limiting the foregoing, the Company assumes no liability or responsibility for:

1. errors, mistakes, or inaccuracies of Content;

2. personal injury or property damage resulting from the user’s access to or use of the Services;

3. any unauthorized access to or use of the Company’s servers and/or any personal or financial information stored therein;

4. any interruption, suspension, or cessation of transmission to or from the Services

5. any bugs, viruses, trojan horses, malware, or the like transmitted to or through the Services by any third party;

6. any errors or omissions in any Content or for any loss or damage incurred as a result of the use of any Content made available via the Services.

The Company through the Platform does not provide any investment advisory services and is not registered as an investment advisor under any applicable laws or regulatory frameworks. Any financial, business, or investment-related content made available through the Service is intended solely for general informational and educational purposes and should not be construed as professional financial advice. Users are solely responsible for their financial decisions, and the Company expressly disclaims any liability arising from the interpretation or use of such content.

You agree that use of the Services and the access to the Platform is at Your own risk. 

You agree not to access Content through any technology or means other than the video playback pages of the Service itself, the Audio/Visual Player made available by the Company, or other explicitly authorized means the Company may designate.

No person affiliated or claiming affiliation with the Platform has authority to extend such warranties.

Without limiting the generality of the foregoing, to the maximum extent permitted by applicable law, we shall have no liability for any damages or injury caused, in whole or in part, by contingencies or issues beyond our reasonable control, including, but not limited to: the acts of third parties, errors in the Content or the Platform, network failures, internet failures, software and hardware failures, viruses and other system attacks, labour stoppages, riots, acts of government or god, change in law, natural disasters, acts of terrorism, communication line failure, or theft, destruction of, unauthorized access to, alteration of or use of records, and shall not be liable to compensate the User in these circumstances.

To the maximum extent permitted by applicable law, you hereby agree that you shall have no remedy in respect of any statement, representation, assurance, or warranty (whether made innocently or negligently) that is not set out in these Terms. You agree that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these Terms.

The foregoing limitations shall apply regardless of whether (i) liability or damage is alleged for breach of contract, tortious behaviour, negligence, or under any other theory or cause of action, and/or (ii) the party against which liability or damages is sought was advised of the possibility thereof. For the avoidance of doubt, nothing in these Terms shall limit or exclude liability for (i) death or personal injury caused by negligence; or (ii) fraud.

To the maximum extent permitted by applicable law, you agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to these Terms, the Platform, or any part thereof, must be asserted within one (1) year after such claim or cause of action arose, or it shall be forever barred.

You agree and acknowledge that We do not promise or ensure that you will be able to access your Account whenever you want. It is entirely possible that you may not be able to access your Account, or the Platform provided by Us at times or for extended periods of time due to, but not limited to system maintenance and updates.

We make no guarantees, warranties, representations, or other promises relating to the Platform or Content hosted therein.

You will be solely responsible for any delay and/or damage to your computer systems or loss of data that results from the installation of any software on your computer, and we expressly disclaim liability for any such failure and/or delay.

You agree to assume the entire risk as to the results and performance of any software and/or Services(s) availed by you on the Platform. As such, the result and performance among other things depends on your internet connection and hardware. You also assume the entire cost of all servicing, repair and/or correction of your hardware when you access, download, or execute software or Content available on the Platform. We explicitly disclaim liability for any delay or failure to perform resulting from installation of any software on your computer.

You specifically acknowledge, agree and accept that we are not liable to you for: (i) any defamatory, offensive or illegal conduct of any other User or for anything that turns out to be misleading, inaccurate, defamatory, threatening, obscene or otherwise illegal whether originating from another User or otherwise; (ii) any loss whatsoever arising from the use, abuse or misuse of your Account on our Platform; (iii) any loss incurred in transmitting information from you to our Platform by the Internet or by other connecting media; (iv) any technical failures, system breakdowns, defects, delays, interruptions, manipulated or improper data transmission, loss or corruption of data or communications’ lines failure, distributed denial of service attacks, viruses or any other adverse technological occurrences arising in connection with your access to or use of our Platform; (v) the accuracy, completeness or currency of any information services provided or any statistics shown on the Platform.

Some of the Content available on the Service is not owned by the Company and may be provided by third-party content partners. The Company merely acts as a platform to provide access to the Content in the form and manner authorized by such third parties. The Company does not claim any ownership rights in, nor undertake any liability for, such Content.

The user understands that, when using the Service, they may be exposed to Content from a variety of sources, and the Company is not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such Content.

The user further understands and acknowledges that they may be exposed to Content that is inaccurate, offensive, indecent, or otherwise objectionable. The user agrees to waive, and hereby does waive, any legal or equitable rights or remedies they may have against the Company with respect to such Content.

The Company and its licensors reserve all rights not expressly granted in and to the Service and the Content.

You acknowledge and agree that the Service does not endorse, guarantee, or assume responsibility for any third-party content or user-generated content. The Service is not liable for any errors, omissions, or inaccuracies in such content, nor for any opinions, statements, or representations expressed therein. The identity of users with whom you interact cannot be verified or assured. Information provided by users may not be current or accurate, and the Service disclaims any obligation to update or validate such content.

In order to enhance our Games' environment and our Users' experience, our Games may contain non-human game characters or agents that are controlled by a computer.

We may also provide an artificial intelligence–based interactive chat feature (“AI Companion Chat” or “Chat Service”) that allows users to engage with simulated conversational characters generated using machine learning models. By accessing or using this feature, you acknowledge and agree that all interactions, messages, and responses (“AI Output”) are computer-generated and may not represent real individuals or factual information.

Nature of Chat Service:

1. The AI Companion Chat is a simulated experience intended solely for entertainment, learning, and casual engagement purposes.
2. The AI Companion Chat may generate AI Output in response to Your prompts/ User Input. Such AI Output may include text, voice, or multimedia responses.
3. The AI Companion is not a real person, and any emotional expressions, opinions, or reactions generated are entirely artificial and simulated for interactive purposes.

User Content, Input and Responsibility:

1. You may provide input (“User Input”) into the Chat Service, and receive AI Output based on the User Input provided. Together, the User Input and AI Output constitute “Chat Content.”
2. You are solely responsible for ensuring that the User Input complies with these Terms, applicable laws, and community standards. You are responsible for Chat Content, including ensuring that it does not violate any applicable law or these Terms.
3. The Company does not control the Chat Content, You acknowledge and agree that We are not responsible for any Chat Content and we make no guarantees regarding the accuracy, currency, suitability, or quality of any Chat Content, and we assume no responsibility for any Chat Content. Your interactions with other Users are solely between you and such other User. You agree that the Company will not be responsible for any loss or damage incurred as the result of any such interactions. If there is a dispute between you and any Service user, we are under no obligation to become involved.
4. You are solely responsible for the AI Output generated by the Platform through text messages, voice messages, images, and videos. The Chat Services learn and respond based on the conversations you lead and the parameters you select. You understand and agree that the Company does not control or endorse the content generated by the Chat Services. Therefore, you acknowledge that you are fully responsible for the AI Output generated and for your own actions while using the Platform.
5. You represent and warrant that you have all rights, licenses, and permissions needed to provide Input to our Services.
6. By providing User Input, you grant Us a worldwide, royalty-free, perpetual, sublicensable license to use, reproduce, display, store, analyze, or process the Chat Content for the operation, improvement, and safety of the Chat Service.
7. You acknowledge that due to the probabilistic nature of AI models, similar or identical outputs may be generated for different users, and you have no exclusive rights over any Output generated.

User conduct:

In addition to the general Terms pertaining to user conduct, Users engaging in the Chat Services shall not:

1. Use the Chat Service for, or provide User Input that contains, or relate to:

   1. illegal, harmful, or abusive activity;

   2. threats, intimidation, defamation or manipulation

   3. deceit, fraud, scams, spam, or impersonation

   4. suicide, self-harm, or disordered eating promotion or facilitation

   5. sexual violence or non-consensual intimate Content

   6. terrorism or violence, including hate-based violence

   7.  weapons development, procurement, or use, including conventional weapons

   8. illicit activities, goods, or services

   9. destruction, compromise, or breach of another’s system or property, including malicious or abusive cyber activity or attempts to infringe on intellectual property rights of others

   10. real money gambling

   11. provision of tailored advice that requires a license, such as legal or medical advice, without appropriate involvement by a licensed professional

   12. unsolicited safety testing

   13. national security or intelligence purposes

   14. facial recognition databases without data subject consent

   15. real-time remote biometric identification in public spaces

   16. use of someone’s likeness, including their photorealistic image or voice, without their consent in ways that could confuse authenticity

   17. evaluation or classification of individuals based on their social behaviour, personal traits, or biometric data (including social scoring, profiling, or inferring sensitive attributes)

   18. sexual exploitation or abuse of a minor, including sharing child sexual exploitation or abuse imagery or content, grooming, or sexual extortion

   19. glorifies or provides instructions for self-harm, including self-injury, suicide, or eating disorders, including extreme fitness and/or body shaming content

   20. promotes terrorism or violent extremism

   21. furthers or promotes criminal activity

   22.  seeks to buy or sell illegal drugs

   23. facilitates fully automated decision making that adversely impacts a person’s legal rights or creates a binding, enforceable obligation

   24. assessment or prediction of the risk of an individual committing a criminal offense based solely on their personal traits or on profiling

   25. in the sole judgment of the Company, is objectionable or that restricts or inhibits any other person from using or enjoying the Services, or which may expose the Company or its Users to any harm or liability

   26. interferes with or disrupts the Services or servers or networks connected to the Services or Platform.

2. Engage in or promote harassment, hate speech, violence, or sexual activity;

3. Attempt to generate or share Chat Content that depicts minors, sexual activity, or nudity;

4. Attempt to use the Chat Service to impersonate any real person, public figure, or celebrity;

5. Generate Chat Content that infringes any third-party intellectual property, privacy, or publicity rights. Any content that infringes upon the privacy, copyrights, trademarks, or intellectual property rights of individuals or entities is not permitted. This includes sharing personal information without consent, pirated content, or any unauthorized use of copyrighted material;

6. Use the Chat Service to provide or request professional advice (including legal, financial, or medical);

7. Extract, reproduce, distribute, or exploit the AI Output or underlying models;

8. Attempt to reverse engineer, decompile, or discover the source code or algorithms/ models/ systems underlying the Chat Service; or

9. Interfere with, disrupt or bypass security mechanisms, usage limits, or moderation controls of the Chat Service.

10. Use Output to develop models that compete with the Chat Services.

Chat Content Moderation:

1. We employ moderation systems to detect and restrict prohibited or harmful activity, and Chat Content that violates these Terms, Our moderation policies, or applicable law.
2. We reserve the right, in Our sole discretion, to review, restrict, remove, or take appropriate action against any Chat Content that violates these Terms or applicable law.
3. Repeated or severe violations of these Terms may result in temporary suspension or permanent termination of your access to the Chat Service, and We reserve the right to take appropriate legal action against such violations.

Limitations of Chat Service:

1. You acknowledge that AI Output may not accurately represent real-world facts, events, or individuals. You must evaluate the accuracy and appropriateness of any AI Output before using or sharing it. You should not rely on Output from our Chat Services as a sole source of truth or factual information, or as a substitute for professional advice. You must not use AI Output relating to any person for decisions affecting their legal, financial, or personal rights.
2. You expressly acknowledge that the Chat Service is a software simulation incapable of real-world interaction or emotion. All personality traits, emotional expressions, and conversational behavior are algorithmically generated. We shall not be responsible for any psychological or emotional attachment developed by users toward the companions/Chat Service provided on the Platform. You are solely responsible for maintaining healthy real-world relationships and seeking appropriate professional or social support when needed. The Chat Service must not be used as a substitute for human companionship or mental health support.
3. YOU ACKNOWLEDGE AND AGREE THAT THE AI OUTPUT SHALL NOT BE CONSTRUED AS PROFESSIONAL ADVICE, INCLUDING BUT NOT LIMITED TO MEDICAL, LEGAL, OR MENTAL HEALTH GUIDANCE. USER ASSUMES SOLE RESPONSIBILITY FOR ANY ACTIONS TAKEN BASED ON AI INTERACTIONS. WE DISCLAIM ALL LIABILITY FOR ACTIONS TAKEN BASED ON AI OUTPUT, AND YOU AGREE TO USE THE CHAT SERVICE AT YOUR OWN DISCRETION AND RESPONSIBILITY. ANY INFORMATION, SUGGESTIONS, OR RESPONSES GENERATED BY THE CHAT SERVICES SHOULD NOT BE RELIED UPON FOR MAKING DECISIONS THAT COULD HAVE LEGAL, FINANCIAL, MEDICAL, OR OTHER MATERIAL CONSEQUENCES.
4. YOU ACKNOWLEDGE AND AGREE THAT:
   1. CHAT SERVICE AND AI OUTPUT MAY BE INACCURATE, INCOMPLETE, OFFENSIVE, INCONSISTENT, OR CONTEXTUALLY INAPPROPRIATE, AND DO NOT REPRESENT THE COMPANY’S VIEWS;
   3. IF AI OUTPUT REFERENCES ANY THIRD PARTY PRODUCTS OR SERVICES, IT DOESN’T MEAN THE THIRD PARTY ENDORSES OR IS AFFILIATED WITH THE COMPANY
   4. THE CHAT SERVICES MAY NOT ALWAYS RETAIN CONTEXT, CONTINUITY, OR COHERENCE;
   5. THE CHAT SERVICES MAY OCCASIONALLY MISUNDERSTAND, MISINTERPRET, OR MISREPRESENT USER INPUT; AND
   6. WE DO NOT GUARANTEE THAT RESPONSES WILL BE ERROR-FREE, RELEVANT, OR SUITABLE FOR YOUR INTENDED USE.
   7. THE COMPANY SHALL NOT BE LIABLE FOR ANY HARM, LOSS, OR DAMAGES ARISING FROM RELIANCE ON SUCH AI OUTPUT.
5. The Chat Services may incorporate or depend on external software, tools, or platforms developed or operated by other entities (“External Providers”). Certain portions of our Services may include content or output generated through such External Providers (“External Output”). Your use of any External Provider or External Output shall be subject to the applicable terms and policies of the respective provider, and we assume no responsibility or liability for the same.
6. Data Retention and Usage: Conversations and User Input may be logged and stored to enhance system performance, safety, and compliance. We may anonymize and analyze usage data to improve its AI models and user experience. You acknowledge that deletion of specific chat history or data may not always be possible once anonymized for analytical use. You also acknowledge that the Company may delete/erase Chat Service data or other Chat Content after certain periods of time as per internal policies, and the Company has no responsibility to store any data or Chat Content indefinitely.
7. You can report Chat Content by writing to us at support@zupee.in or by raising a ticket on the Platform.

Third-parties may submit Content such as videos, text, images, graphics, materials, thumbnails, and comments to be uploaded on the platform. Such third-parties (“Third-Party Publishers”) shall be solely responsible for the Content submitted by them and the consequences of publishing it on the Platform.

Third-Party Publishers represent and warrant that they own, or have the necessary licenses, rights, consents, and permissions to publish, display, distribute, reproduce, commercialise such Content.

By submitting Content to the Platform, Third-Party Publishers represent and warrant that:

1. They have all necessary rights, licenses, and permissions to submit the Content and grant the Company the rights to use, reproduce, display, distribute, and otherwise exploit the Content as permitted under these Terms;

2. The Content does not infringe, misappropriate, or violate any intellectual property, proprietary, privacy, publicity, or other rights of any third party;

3. The Content complies with all applicable laws, regulations, and industry standards;

4. They will not submit Content that is defamatory, obscene, harmful, misleading, harassing, or otherwise unlawful;

5. They will not submit viruses, malware, or any software designed to damage, disrupt, or gain unauthorized access to the Platform, the Company’s systems, or other Users’ devices.

Third-Party Publishers agree to indemnify, defend, and hold harmless the Company and its affiliates, shareholders, directors, officers, employees, agents, and Users from any claims, losses, damages, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising out of or relating to:

1. Any breach of these representations and warranties;

2. Any claims by third parties relating to the Content, including claims of intellectual property infringement or other legal violations;

3. Any unauthorized, illegal, or improper use of the Platform arising from the Content submitted by the Third-Party Publisher.

The Company reserves the right, at its sole discretion, to refuse, remove, or modify any Content submitted by Third-Party Publishers, without notice, and without assuming any liability for such actions.

By submitting Content, Third-Party Publishers grant the Company a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, adapt, display, publish, make available online, and perform the Content in connection with the Services and the Company’s business, including promotion and redistribution. The license for video Content ends within a commercially reasonable time after such Third-Party Publisher removes or deletes it, however the Company may retain non-public server copies.

Third-Party Publishers retain ownership of all Content submitted by them.

Third-Party Publishers shall at all times, and shall ensure that the Content submitted shall, comply with all applicable laws and the community guidelines provided by the Company.

The Company does not endorse Content submitted by Third-Party Publishers and expressly disclaims liability for it.

The Company does not permit copyright infringement or violations of intellectual property rights and will remove infringing Content upon proper notice.

The Company reserves the right to remove Content at any time without prior notice.

By submitting any third-party/third-party publisher content to the Platform, the concerned third-party agrees that they will not be entitled to any royalties, fees, or other compensation for the use, reproduction, modification, distribution, display, or exploitation of such Content by the Company, its affiliates, or any third parties authorized by the Company, in any media now known or later developed.

Third-Party Publishers shall be bound by all obligations applicable to Users under these Terms.

Third-parties submitting such content represent and warrant that they own all Intellectual Property Rights in the third-party/third-party publisher content submitted on the Platform and that no part of the content violates any third-party rights. Third-parties further confirm and undertake to not display or use of the names, logos, marks, labels, trademarks, copyrights, or intellectual and proprietary rights of any third party on the Platform.

The Platform may provide both free-to-view content and premium content accessible through subscription plans, pay-per-view charges, a combination of both, or other paid models to access the Platform, Content, or Services (“Fees”). In addition to such Fees, the Company reserves the right to charge Users for additional in-application purchases that may be made available on the Platform. Certain Content may display advertisements even under paid or subscription-based models.

Users agree to pay all applicable charges for availing premium features, as per the pricing displayed at the time of subscription. Payments may be processed through authorized payment gateways, including credit/debit cards, wallets, UPI, or other methods enabled on the Platform. Users agree to provide accurate and lawful payment information and authorize the Platform to process charges as per the selected plan. Subscription plans may be offered on monthly, quarterly, or annual terms. Unless cancelled prior to renewal, subscriptions may automatically renew at the prevailing rates. Users are responsible for reviewing applicable pricing and renewal terms before continuing usage. Refunds shall be granted only where required by law or in instances of proven erroneous deductions directly attributable to the Platform. Subscription cancellations will not entitle Users to pro-rata refunds for partially used periods, unless specifically stated otherwise. 

There may be certain services for which you are required to make payments, such as purchasing virtual currency, virtual goods, tokens, tickets and upgrades. You are responsible for all charges and activities on your Account, including any applicable taxes, as well as any purchases made by you or anyone using your Account. In-app purchases are non-refundable. We maintain a strict no-refund policy for all in-app purchases.

It is your responsibility to provide accurate and up-to-date information. You must promptly update any changes, such as billing address, payment information, or expiration date. Customers using certain payment methods may be subject to additional payment processing fees. 

The length of each User’s billing cycle will depend on the type of subscription plan selected at the time of sign-up on the Platform.

The User must be at least eighteen (18) years old, or have reached the age of majority under the applicable laws of their place of residence, to make any purchase on the Platform. By providing payment information and completing a purchase, the User agrees to pay all applicable charges, including taxes, transaction fees, and any other costs associated with the purchase.For any payments made under these Terms, the Company and the Users shall bear their own respective responsibilities and liabilities for all taxes payable as per applicable laws.

If the Company provides access to any third party services through the Platform where payments may be required, then the relevant terms and conditions of such third party shall apply to the Users. The Company assumes no liability for any charges, transactions, or ancillary disputes that may arise from Users availing such third party services.  

The User agrees to pay all applicable fees and taxes for selected paid services, in accordance with the published rates and billing cycles. Prices for paid services may vary by region due to foreign exchange rates, additional charges, or localized pricing adjustments.

If a User registers for the Platform using an account with a third party as their payment method (such as a mobile app store, digital wallet, or other billing partner), the User may access their billing and payment information by visiting their account with the applicable third party.

Payment obligations are non-cancellable, and fees paid are non-refundable. Subscription purchases will auto-renew, and the User authorizes us to charge the payment method at the start of each new subscription period for all applicable fees and taxes. The User may cancel or suspend subscriptions prior to the renewal date to avoid charges. Instructions for cancellation are available in the account management interface or support centre.

By subscribing to our Services and to ensure uninterrupted access to our Services, you consent to a payment retry mechanism for subscription renewals/ payment of Fees. In the event that the payment of Fees is declined, we will make several attempts to process the renewal using progressively smaller amounts. Should the payment attempts fail or in case of insufficient funds, your subscription or access to paid services may be suspended or terminated until payment is successfully processed.

In case of payment failure or insufficient funds, access to paid services may be suspended or terminated until payment is successfully processed.

We reserve the right to update, modify, or adjust service prices prospectively, upon providing reasonable notice as required by applicable law. Continued use of paid services after the effective date of modifications constitutes acceptance of the new pricing terms.

Taxes assessed on purchases are determined based on billing information provided by the User, in accordance with applicable tax regulations.

Accurate and updated billing information must be maintained to ensure uninterrupted service delivery.

Users authorize the service to retain and continue charging their payment method for subsequent billing cycles unless the subscription is cancelled.

Failure to pay Fees may result in immediate suspension or termination of access to paid services.

No refund shall be processed once an order is placed on the Platform for access to Content or/and the Platform. 

Any technical delay or glitch reported on the Platform during the processing of the request which includes generating the Content or Services may be eligible for claiming refund subject to the sole discretion of the Company and such other terms that may be applicable from the payment partners. 

No refund shall be processed if incorrect information has been provided by the User. The User agrees to be careful while providing any information on the Platform and must re-check the information filled by the User.

The refunds, if any, shall be processed after deduction of the transaction charges levied by the bank and/or the payment gateway, and/or any other charges that may have been incurred by the Company during processing and/or delivering the order, as applicable.

Once an order for any progresses to the “processing” stage no refund shall be entertained under any circumstances. The User assumes full responsibility for placing an order in haste or without due diligence, and the Platform and Company disclaim any liability for refunds once processing has commenced.

No refund shall be granted in cases of technical delays or glitches encountered on the Platform due to any fault not attributable to the Company. 

Refunds shall not be issued if the User provides inaccurate or incorrect information. Users are responsible for verifying the accuracy of all data before submission. 

If the Website or the associated payment gateway experiences technical issues such as slowdown, failure, or session timeout, Users should verify their bank transactions before initiating a second payment.

The Services and Content offered on the Platform do not substitute for professional advice, guidance, or training in any field. The Company makes no representations regarding the effectiveness or outcomes of the content. The user accesses and relies on such content at their own discretion and risk, and no refunds shall be provided on these grounds.

We are committed to promoting fair practices on our Platform.

Our compliance team will track usage of the Platform of all Users and strict action will be taken against any User(s) caught employing unfair practices. By agreeing to these Terms, you agree not to indulge in any unfair practice that may provide undue advantage to you or any other User.

In the event any User is found undertaking such activity on the Platform, We shall be entitled, in our sole and absolute discretion, to suspend or terminate such User’s account. We reserve the right to permanently block the account of the User involved in such activity. Any amounts in such User’s wallet on the Platform shall stand forfeited. 

We reserve the right to take any necessary action, as it deems fit, against Users found indulging in unfair means. The action could include, inter alia, temporary account suspension, redemption blocking and/or permanent account deactivation. Any User involved in violation of these Terms is liable for prosecution.

By using the Platform, including any sub-domains of the Platform, or related top-level domains including mobile sites, apps, APIs and widgets and/or registering yourself with us, you authorize us or our representatives to contact you via email or phone call or SMS including third party messaging apps to offer you our services including but not limited to impart product knowledge, offer/explain any promotional offers running on the Platform and offers offered by third parties, for which reasons, personally identifiable information may be collected. Irrespective of the fact that you have registered yourself under DND or DNC or NCPR service, you still authorize us or our representatives to contact you by any means aforementioned for the above-mentioned purposes or any other related purpose till the time you are registered with us or even after cessation of registration.

The Platform includes a combination of Content created by Us, its partners, affiliates, licensors, associates and/or Users. The intellectual property rights (Intellectual Property Rights) in all software and the Platform and material published on the Platform, including (but not limited to) Games, games software, advertisements, written Content, photographs, graphics, images, illustrations, marks, logos, audio or video clippings and flash animation, is owned by Us, its affiliates, partners, licensors and/or associates. Users may not modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works of, distribute, publicly perform, publicly display, or in any way exploit any of the materials or Content either in whole or in part without express written consent from Us. Nothing in these Terms shall be construed to convey and the Users by virtue of these Terms shall not acquire any ownership or other interest or right in any intellectual property any of the materials or content on the Platform.

Users may request permission to use any Content by writing into helpdesk at support@zupee.com .

Users are solely responsible for all materials (whether publicly posted or privately transmitted) that they upload, post, e-mail, transmit, or otherwise make available on the Platform (Users Content). Each User represents and warrants that he/she owns all Intellectual Property Rights in the User’s Content and that no part of the User’s Content infringes any third-party rights. Users further confirm and undertake to not display or use of the names, logos, marks, labels, trademarks, copyrights, or intellectual and proprietary rights of any third party on the Platform.

Users agree to indemnify and hold harmless Us, our directors, officers, employees, affiliates and assigns from and against all costs, damages, loss and/ or harm including towards litigation costs and counsel fees, in respect of any third party claims that may be initiated including for infringement of Intellectual Property Rights arising out of such display or use of the names, logos, marks, labels, trademarks, copyrights or Our intellectual and proprietary rights, by such User or through the User’s commissions or omissions. We reserve the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you in which event you will assist and cooperate with Us in asserting any available defences.

Users hereby grant Us and our affiliates, partners, licensors and associates a worldwide, irrevocable, perpetual, royalty-free, non-exclusive, sub-licensable, license to use, store, reproduce, create derivative works of, distribute, publicly perform, publicly display, transfer, transmit, and/or publish Users’ Content for any of the following purposes:

1.  displaying Users’ Content on Platform;

2. distributing Users’ Content, either electronically or via other media, to other Users seeking to download or otherwise acquire it; and/or

3. storing Users’ Content in a remote database accessible by end Users, for a charge.

This license shall apply to the distribution and the storage of Users’ Content in any form, medium, or technology.

The license shall not lapse due to non-use by Us under any provision of law.

All names, logos, marks, labels, trademarks, copyrights or intellectual and proprietary rights on the Platform belonging to any person (including User), entity or third party are recognized as proprietary to the respective owners and any claims, controversy or issues against these names, logos, marks, labels, trademarks, copyrights or intellectual and proprietary rights must be directly addressed to the respective parties under notice to Us.

We may capture and obtain visual and/or audio recordings or performances, still images of the User, and text provided by the User for the testimonial being provided towards the Platform (the results of which are the Recordings). The Recordings provided by the User are voluntary and We are the sole and exclusive owner of all rights in and to the Recordings, and all elements thereof (including, without limitation, the copyright thereto). Without prejudice to the above, the User grants to Us a perpetual royalty-free license, to publicly use, distribute, reproduce, create derivative works from, and perform/display the user’s name, voice, likeness, appearance, biographical information, and other indicia of its identity as included in the Recordings and any excerpts or version thereof for their marketing, in any language, and without any geographical limitation. We may incorporate the recordings and any separate content (e.g., quotes, photos, videos, artwork, materials, etc.) to market their Platform and Services. The User also hereby waives any right to inspect or approve the finished matter based on the Recording that may be used now or in the future, whether that use is known to the user or unknown.

We are not obligated to use the Recordings if it so wishes. The User will not attempt to enjoin or otherwise impair Our use of the Recordings that is in accordance with this Release.

Users may be invited or may choose to provide ideas, suggestions, input, recommendations, information, comments, and/or feedback (collectively, “User Feedback”) in connection with the Service, including during any testing or beta phase. By submitting User Feedback, whether solicited or voluntary, you grant the Service a worldwide, perpetual, irrevocable, non-exclusive, transferable, sublicensable, royalty-free, fully paid-up license to use, reproduce, adapt, modify, translate, create derivative works from, distribute, display, perform, transmit, sell, offer for sale, import, or otherwise exploit such User Feedback, in whole or in part, for any purpose and in any media now known or hereafter developed, without compensation or attribution. To the maximum extent permitted by law, you waive any claim that such use infringes your rights, including moral rights, privacy, publicity, proprietary, or attribution rights.

Some contests on the Platform may involve winnings, prizes, rewards, bonuses, or other benefits. “Winnings” shall mean any amount or prize (whether in cash, cash equivalents, coupons, vouchers, credits, bonus money, promotional rewards, goods or other items of value) that a User may become eligible to receive as a result of participating in and winning any contest or game conducted on the Platform, subject to these Terms.

Users acknowledge that Winnings are not guaranteed and shall not be deemed due or payable unless officially credited by the Company.

The Company may withdraw and / or cancel any contest(s) to be conducted or already conducted, without prior notice to any Users or winners of any Games / contest(s). Where any of the games are cancelled or abandoned without an official result, at the discretion of the Company, all game entries are considered void, and there shall be no prize/Winnings pay-outs (if applicable) for such voided Games.

The Company reserves the right to withhold, cancel, claw back, or adjust any Winnings (in whole or part) if the Company suspects or determines that: (i) the User has engaged in fraudulent, unfair or unlawful activity, including collusion, cheating, or use of multiple accounts; (ii) there has been a chargeback or payment disputes; or (iii) the User has otherwise violated these Terms.

Company shall scrutinise all documents submitted and may, at its sole and absolute discretion, disqualify any winner from withdrawing his accumulated Winnings (or any part thereof) on the following grounds:

1. Determination by Company that any document or information submitted by the User is incorrect, misleading, false, fabricated, incomplete or illegible; or

2. User does not fulfil the eligibility criteria; or

3. Any other ground as reasonably determined by the Company.

Users may be required to provide valid photo identification and address proof documents for proof of identity and address in order for the Company to process any withdrawal request or receive Winnings/prizes on the Platform. The name mentioned on the User’s photo identification document should correspond with the name provided by the User at the time of registration on the  Platform, as well as the name and address existing in the records of the User’s bank account as provided to the Company. In the event that no bank account has been registered by the User against such User’s Account with the Company, or the User has not verified his/her User Account with the Company, to the Company’s satisfaction and in accordance with these Terms, Company shall provide such User with a notification to the User’s email address as on record with the Company, and the User shall register a bank account with his/her User Account and/or to verify his/her User Account.

Winners shall be contacted by the Company through the registered e-mail address of the Users. Users may be required to complete the verification process in order to receive the Winnings. 

Winners may be required to verify their e-mail address & phone number along with following documents: (i) self-attested photocopy of the User’s PAN card and (ii) bank account details and proof of the User. 

In the event that a User has been declared a winner on the Platform but has not received any communication from the Company, such User may contact the Company within the time specified on the Platform.

The decision of the Company with respect to the awarding of prizes shall be final, binding and non-contestable.

To the extent permitted by law, Company makes no representations or warranties as to the quality, suitability or merchantability of any prizes and shall not be liable in respect of the same.

The Company may, at their sole and absolute discretion, vary or modify the prizes being offered to winners, and Company has no control over the same. Users shall not raise any claim against the Company or question it’s right to modify such prizes being offered, prior and after the closure of the Games.

The winners shall bear all transaction charges levied for delivery of Winnings.

All prizes/Winnings are personal to the User and are non-transferable, non-assignable, non-exchangeable and cannot be pledged, sold, or otherwise encumbered.

Taxes: As per the relevant provisions of the Income Tax Act, 1961 (‘Act’) read with rules and regulations thereunder, TDS is required to be deducted at the applicable rates in force on the “net winnings”, whether in cash or in kind or partly in cash or partly in kind, of a user.

1. Event of deductibility of taxes: TDS is required to be deducted on the Net Winnings at the time of every withdrawal from the User account and / or balance in the User account at the end of the financial year, from ‘net winnings’ comprised in the withdrawn amount and/ or balance at end of the financial year, as the case may be.

2. Rate of TDS: TDS is required to be deducted at the rate of 30% (thirty percent) as prescribed by the Government of India under the Act or as prescribed under applicable laws, from time to time.

3. Withdrawal: Any amount withdrawn by the User into their bank account or any other accounts that belong to the User. Any prize distributed in kind to the user will also be treated as an instance of withdrawal for the purposes of applicability and calculation of TDS.

4. Dissemination of TDS certificates: The User (subject to the availability of valid PAN with the Company) shall be provided with the TDS certificate (Form 16A) in accordance with the applicable provisions.

5. Changes proposed in law (if any): Aforementioned TDS related covenants are based on the understanding of the recently introduced provisions of the law. Company reserves its rights to modify/ change/ amend the TDS covenants in case of change in TDS provisions under Applicable law and apply TDS provisions applicable at the relevant time.

6. Applicability of any other taxes: The User shall be responsible for bearing any other taxes as per applicable laws as amended from time to time (in addition to what is specified above). We reserve the right to recover taxes that become due and payable to the respective authority owing to any operation of law, demand by relevant authority or any judicial pronouncement or otherwise. We reserve the right to deduct the said amount from the User’s wallet balance on the Platform and deposit the tax with the government treasury.

7. You represent and warrant to Us that You are not in the business or profession of gaming or playing games, and that any benefit/ perquisite received by You in form of discount, bonus money, cashback etc from Us is not arising from any business or exercising of a profession by You, for the purposes of section 194R of the (Indian) Income-tax Act, 1961.

You shall be solely responsible for any violation of applicable laws arising from your failure to comply with these Terms. You expressly agree that you shall not engage in any of the following activities:

1. rent, lease, license, distribute, sublicense, assign, transfer, or otherwise make available the Content or Services, in whole or in part, whether as a standalone product or in conjunction with other products or services;

2. reproduce, duplicate, or copy the Content or Services, in whole or in part, except where such reproduction is strictly necessary for proper installation of the Services on a personal device in accordance with these Terms;

3. reverse engineer, decompile, decode, modify, or disassemble any part of the Services;

4. create or attempt to create any derivative works based on the Content or Services, in whole or in part;

5. integrate, embed, or incorporate the Content or Services, in whole or in part, into any product or service;

6. use, exploit, or otherwise deploy the Content or Services, in whole or in part, for commercial purposes unless expressly authorized under these Terms;

7. alter, obscure, deface, remove, or interfere with any trademark, copyright, proprietary notice, symbol, or label that appears in connection with any Content or Services, in whole or in part.

8. use the Services for creating a product, service, or software that is, directly or indirectly, competitive with or in any way a substitute for the Service.
9. use the Services in a manner inconsistent with any applicable laws or regulations; or
10. otherwise infringe these Terms.

All rights in and to the Content and Services, other than those expressly granted herein, are and shall remain reserved by the rightful owners or licensors.

In the course of using the Services, you may receive, earn, win, or alternatively purchase with real-world money certain credits, points, tokens, virtual coins, gold bars, gems, prizes, or other virtual items (collectively, “Virtual Coins”). Virtual Items that are awarded without purchase (“Virtual Rewards”) may expire if not collected within seven (7) days. Virtual Rewards are generally credited automatically unless you take action to prevent collection. If any specific action is required to collect a Virtual Reward, you will be notified accordingly. Virtual Coins and Virtual Rewards shall collectively be referred to as “Virtual Items.”

You are under no obligation to purchase Virtual Items at any time. You acknowledge and agree that you have no ownership, right, or title in any Virtual Items appearing or originating in the Services, whether earned or purchased, or in any other attributes associated with your Account or stored on the Services. Virtual Items are licensed to you solely for personal, non-commercial use within the Services. You may not sell, trade, or transfer Virtual Items outside the Services, nor attempt to sell or trade in the real world anything that appears or originates in the Services. Any such attempt shall be null and void and may result in termination of your Account and legal action against you. Trading of Virtual Items is permitted only within the Services and never for real-world money or consideration.

The Company reserves the right, at its sole discretion, to manage, regulate, modify, or delete Virtual Items, and to revoke or remove your license to use Virtual Items without notice, for any reason. Prices, availability, and usage rights of Virtual Items are subject to change without notice. Virtual Items may only be held by legal residents of jurisdictions where access to and use of the Services is permitted. Virtual Items may only be purchased or acquired through authorized sources, including the Web Store or applicable Platforms, such as the Apple App Store or Google Play Store. The Company reserves the right to refuse any request to purchase or acquire Virtual Items at its discretion.

Depending on the Platform, any Virtual Item purchased through the Platform is subject to the Platform’s terms of service and user agreement. Usage rights may vary by item, and you are responsible for reviewing the applicable terms. When purchasing Virtual Items, you agree to pay all applicable charges, including taxes, via the Web Store or Platform. If a payment transaction is unsuccessful, your purchase will not be fulfilled. Upon successful completion of payment and validation by our servers, the purchased Virtual Items will be credited to your Account promptly, and we will endeavor to fulfill your order immediately.

If your device is not connected to your Account, whether directly or via social network integration, the Company may not be able to restore Virtual Items or associated data to another device, nor to the same device if you delete and reinstall the App. The Company shall not be liable for any loss or deletion of Virtual Items or data resulting from use of a device not linked to an Account. Some Virtual Items may require reaching a certain level, milestone, or progress point in the Services before they may be used.

Virtual Items have no monetary value and cannot be exchanged for real money, goods, services, or other consideration. All sales of Virtual Items are final and non-refundable. Virtual Items are non-transferable, and you may not transfer or attempt to transfer them to another person or Account. You acquire only a limited, personal, revocable license to use Virtual Items. The balance of Virtual Items in your Account does not reflect stored value. Prices for Virtual Items exclude all applicable taxes, telecommunication charges, and other fees unless otherwise indicated. You agree to pay all applicable taxes and fees in accordance with law.

The Company may, at its sole discretion, revise, modify, or remove Virtual Items, and may revise pricing for Virtual Items or Subscriptions offered through the Services. If you have an active Subscription, such changes will take effect only after the current Subscription period ends, at which time your Subscription will automatically terminate. When notice of changes is provided, continued use after the end of the Subscription period constitutes acceptance of the revised pricing. The Company may also limit the quantity of Virtual Items that can be purchased or held in an Account.

In the Services, you may receive, win, or lose Virtual Items, and such items have no real cash value and cannot be redeemed for prizes, winnings, rewards, consideration, profit, or any gain equivalent to real money. If you spend all free Virtual Items, additional Virtual Items may be purchased via the App or Services. The Services do not offer gambling, betting, wagering, or any opportunity to win real money or prizes.

Payments for Virtual Items may be processed through authorized payment partners using credit cards, debit cards, carrier billing, or other approved methods. Additional charges may apply depending on your bank or payment provider; the Company accepts no liability for such charges. You are responsible for reviewing and agreeing to the terms and conditions of any payment processor used.

We reserve the right to use and disclose the collected, non-personal data for purposes of advertising by us or our partners and contractors. We may employ third parties for ad serving technologies who may use certain methods to collect information as a result of ad serving through services.

We and these entities may use various identifiers to collect information about your use of the App, including but not limited to your IP address, MAC address, device identifiers, software and hardware information, time zone and usage information. This information may be used by us and others to, among other things, determine the popularity of certain content, deliver contextual advertising, and content and better understand your activity on the Apps.

Third-party ad serving technologies are integrated into the App, so if you do not want to be subject to these technologies, please do not use or access the Apps.

Users acknowledge and agree that the other brand ambassadors are merely endorsing the Platform, and will not be liable for any claims, damages, or disputes arising from use of the Platform and Services.

The Platform may contain links to other Internet sites owned and operated by third parties. Users’ use of each of those sites is subject to the conditions, if any, posted by such third-party sites. We do not exercise control over any Internet sites apart from Us and cannot be held responsible for any content residing in any third-party Internet site. Our inclusion of third-party Content or links to third-party Internet sites is not an endorsement by Us of such third-party Internet site.

Users’ correspondence, transactions/offers or related activities with third parties, including payment providers and verification service providers, are solely between the User and that third party. Users’ correspondence, transactions, and usage of the services/offers of such third party shall be subject to the terms and conditions, policies and other service terms adopted/implemented by such third party, and the User shall be solely responsible for reviewing the same prior to transacting or availing of the services/offers of such third party. User agrees that We will not be responsible or liable for any loss or damage of any sort incurred as a result of any such transactions/offers with third parties. Any questions, complaints, or claims related to any third-party product or service should be directed to the appropriate vendor.

The Platform contains Content that is created by Us as well as content provided by third parties. We do not warranty the accuracy, integrity, quality of the content provided by third parties and such content may not be relied upon by the Users in utilizing the Services provided on the Platform including while participating in any of the Games hosted on the Platform.

By using the Platform and providing any of your personal information to the Platform, You affirmatively consent and agree to comply with our Privacy Policy (link given above), guidelines and statements as may be applicable from time to time, which are incorporated into and forms an integral part of these Terms. If you do not agree to the terms of the Privacy Policy in its entirety or have objections to the use of your information, you may not access or otherwise use the Platform or its Services.

If you choose to make any of your personally identifiable information or other information publicly available through or in connection with your access to and/or use of the Service, you do so voluntarily and entirely at your own risk. The Company shall not be responsible or liable for any use or misuse of such information by any third party.

The Company may collect certain information about the User’s device, such as IP address, hardware specifications, and software details, as reasonably necessary to optimize the performance of the Platform and Services. The Company may also monitor processes on the User’s device to detect unauthorized modifications or misuse of the Platform or Services.

You acknowledge and agree that any information, data, or content provided by you, or otherwise lawfully collected by the Company or any of its brands, in the course of your access to or use of the Services (“User Information”), may be collected, stored, used, processed, disclosed, transferred, or shared by the Company, its affiliates, subsidiaries, parent, group companies, and/or permitted third parties for the purposes of: (i) carrying out its business operations; (ii) providing, maintaining, and improving the Services; (iii) creating, administering, and managing your account; (iv) ensuring compliance with applicable law and enforcing contractual rights; (v) undertaking analytics, research, product development, and service improvement; (vi) sending you communications, including marketing communications, newsletters, promotional messages, offers, updates, and other information relating to the Services and/or the business of the Company or its affiliates; and (vii) soliciting, obtaining, and processing your feedback for service enhancement and customer experience improvement.

The Company shall process such User Information in accordance with its Privacy Policy and applicable laws in India, including the Information Technology Act, 2000, the rules framed thereunder, and, to the extent applicable, the Digital Personal Data Protection Act, 2023, as amended from time to time. You expressly consent to such collection, storage, use, processing, disclosure, transfer, and sharing of your User Information as described herein and in the Privacy Policy.

You understand and acknowledge that once a game has commenced, not being able to use the Services or Platform due to slow internet connections, faulty hardware, technical failure due to customer’s hardware, internet connection failure, low computer configuration or for any other reason not attributable to us does not require us to issue a refund of the participation amount you may have paid for participation.

In case of any technical failures, server crashes, breakdowns, software defects, disruption or malfunction of service at our end, as a policy, we will cancel the Game(s) and refund the participation amounts after proper verification and no service fee will be charged for such Games and you accept that we are not responsible to you in all such cases. For any game, we have the right to cancel and refund the participation amount. In no case, other than a server crash, are we accountable for any of the User’s disconnections from the server. We are also not liable for any prospective Winnings from any incomplete game.

We do not hold any liability to any disconnection, lag, freeze or interference in the network on the User’s computer or any other external networks.

Zupee assumes no responsibility for any technical issues, including errors, omissions, interruptions, deletions, defects, delays, or damages in the operation of the Platform or participation in the Scheme. The Company also accepts no liability for late, lost, incomplete, incorrect, or misdirected entries, or any issues such as loss of SMS, internet connectivity, unique codes, documents, drafts, claims, or correspondence, whether caused by error, tampering, hacking, deletion, theft, virus attacks, transmission interruptions, or hardware failure.

By registering, you are considered to have accepted and understood all the Terms herein and the relevant Game specific rules and regulations. We recommend that you keep a copy of all transactions, gaming rules, cancellation, and payment policies. Our failure or delay to act or exercise any right or remedy with respect to a breach of any of these Terms by you does not amount to surrendering or waiving our rights to act with respect to any prior, concurrent, subsequent, or similar breaches.

If any judicial or quasi-judicial body declares any of the provisions of these Terms to be unlawful, invalid, void, or unenforceable for any reason, the validity and enforceability of the remaining provisions will not be affected. Any such inappropriate term or condition will be replaced with another term or condition that is valid and enforceable and most closely reflects the intent and effect of  the original invalid term. In such an event, the parties shall be obligated to construe and interpret the void, illegal or unenforceable provision with a valid, legal, and enforceable provision in such manner that corresponds as closely as possible to Our intent and objective in the void, illegal or unenforceable provisions.

We disclaim any and all warranties, expressed or implied, in connection with the underlying software of the Platform, the Website and the Game(s), all of which are provided to the User as is.

You agree that use of the Services and the access to the Platform is at Your own risk. The Services including the Platform, the Content, the Games, and any other materials contained on or provided through the Platform are provided “AS IS” and, to the fullest extent permitted by law, are provided without warranties of any kind, either express or implied. Without limiting the foregoing, We do not make any warranties of fitness for a particular purpose, title, merchantability, completeness, availability, security, compatibility, or non-infringement; or that the Services will be uninterrupted, free of viruses, malware, or other harmful components, accurate, error free or reliable.

No person affiliated or claiming affiliation with the Platform has authority to extend such warranties.

Without limiting the generality of the foregoing, to the maximum extent permitted by applicable law, we shall have no liability for any damages or injury caused, in whole or in part, by contingencies or issues beyond our reasonable control, including, but not limited to: the acts of third parties, errors in the Content or the Platform, network failures, internet failures, software and hardware failures, viruses and other system attacks, labour stoppages, riots, acts of government or god, natural disasters, acts of terrorism, communication line failure, or theft, destruction of, unauthorized access to, alteration of or use of records.

To the maximum extent permitted by applicable law, you hereby agree that you shall have no remedy in respect of any statement, representation, assurance, or warranty (whether made innocently or negligently) that is not set out in these Terms. You agree that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these Terms.

The foregoing limitations shall apply regardless of whether (i) liability or damage is alleged for breach of contract, tortious behaviour, negligence, or under any other theory or cause of action, and/or (ii) the party against which liability or damages is sought was advised of the possibility thereof. For the avoidance of doubt, nothing in these Terms shall limit or exclude liability for (i) death or personal injury caused by negligence; or (ii) fraud.

To the maximum extent permitted by applicable law, you agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to these Terms, the Platform, or any part thereof, must be asserted within one (1) year after such claim or cause of action arose, or it shall be forever barred.

You agree and acknowledge that We do not promise or ensure that you will be able to access your Account whenever you want. It is entirely possible that you may not be able to access your Account, or the Platform provided by Us at times or for extended periods of time due to, but not limited to system maintenance and updates.

We make no guarantees, warranties, representations, or other promises relating to the game(s).

You will be solely responsible for any delay and/or damage to your computer systems or loss of data that results from the installation of any software on your computer, and we expressly disclaim liability for any such failure and/or delay.

You agree to assume the entire risk as to the results and performance of any software and/or Game(s) availed by you on the Platform. As such, the result and performance among other things depends on your internet connection and hardware. You also assume the entire cost of all servicing, repair and/or correction of your hardware when you access, download, or execute software or Game(s) available on the Platform. We explicitly disclaim liability for any delay or failure to perform resulting from installation of any software on your computer.

You specifically acknowledge, agree and accept that we are not liable to you for: (i) the defamatory, offensive or illegal conduct of any other User or for anything that turns out to be misleading, inaccurate, defamatory, threatening, obscene or otherwise illegal whether originating from another User or otherwise; (ii) any loss whatsoever arising from the use, abuse or misuse of your Account on our Platform; (iii) any loss incurred in transmitting information from you to our Platform by the Internet or by other connecting media; (iv) any technical failures, system breakdowns, defects, delays, interruptions, manipulated or improper data transmission, loss or corruption of data or communications’ lines failure, distributed denial of service attacks, viruses or any other adverse technological occurrences arising in connection with your access to or use of our Platform; (v) the accuracy, completeness or currency of any information services provided or any statistics shown on the Platform.

Company shall not be liable to perform any of its/their respective obligations under the Contest or in respect of the prize where it is unable to do so as a result of circumstances beyond its/their control in the nature of fire, explosions, natural calamities, state emergency, riots, change in law, order or decree of any governmental or regulatory authority, or any other force majeure condition, etc., and shall not be liable to compensate the User in these circumstances.

You clearly understand and agree that We shall under no circumstances (including, without limitation, in contract, negligence or other tort), be liable for any direct, indirect, ancillary, special, incidental, consequential, or exemplary or punitive damages. This includes, but is not limited to injury, claim, loss of data, loss of income, loss of profit or loss of opportunity, loss of or damage to property, damages for monetary loss, goodwill, use, data or other intangible loss (even if We have been advised of the possibility of such damages), resulting from or arising out of the use of or the inability to use the Platform, even if we have been advised or become aware of the possibility of such damages or loss or that such loss was foreseeable.

You agree to indemnify us and each of our respective general and limited partners, Users, shareholders, directors, officers, employees, agents, representatives, vendors and business partners harmless from and against any and all claims, liabilities, obligations, losses, costs or debt, damages and expenses (including attorneys’ fees and court costs) arising out of or relating to:

1. breach of these Terms, in tort (including negligence) third party claims or liabilities arising against Us out of such a breach, based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of whether a claim arises during or after the termination of these Terms;

2. your use of the Platform in any matter that is contrary to applicable laws, with an intent to deceive, defraud cheat, mislead, or solicit any business, monetary or non-monetary consideration or information from another User;

3. your breach of any applicable laws or governmental or judicial order which applies to your use of the Platform from a specific geography;

4. your use of the Platform, including but not limited to the Chat Service or reliance on AI Output, and your posting, use of, modification or interaction with any Ccontent on the Platform;

5. any unauthorized, improper, illegal, or wrongful use of your Account by any person, including a third party, whether or not authorized or permitted by you;

6. Any emotional, psychological, or social effect arising from interactions on the Platform or with the Chat Service;

7. your User Content, User Inputs and Chat Content;

8. use by any other person accessing the Platform using your username or password, whether or not with your authorization;

9. the use by us of information provided by you through our Platform.

This indemnification obligation will survive the expiry or termination of these Terms and your use of the Platform.

There could be instances where We are not able to receive prompt updates about the change in applicable laws of your place of stay. It is your obligation to ensure that any activities you engage on the Platform are legal as per the applicable laws. You agree to indemnify and hold harmless, We or the Platform, from any claim, demand, damage, or loss whatsoever coming out due to your non-compliance with the laws of your jurisdiction.

Save as required under applicable law, the Service does not owe any special relationship, fiduciary duty, or obligation to users. You acknowledge and agree that the Service has no control over, and bears no responsibility for: (i) which users may access the Service; (ii) the nature, accuracy, legality, or effects of any content made available through the Service; (iii) how such content may be interpreted, relied upon, or used by you; or (iv) any actions taken by you or others as a result of accessing such content.

You expressly release and discharge the Service, its affiliates, and their respective officers, directors, employees, and agents from any and all present or future claims, liabilities, demands, losses, damages, or causes of action, whether known or unknown, arising from or related to (a) your use of, or inability to use, the Service or any content therein; (b) your acquisition or non-acquisition of any content through the Service; or (c) your communications, connections, or interactions with other users.

The Service may host or provide access to third-party content or direct you to external websites, which may include material that is inaccurate, unlawful, offensive, indecent, or otherwise objectionable. The Service makes no representations, warranties, or guarantees regarding the accuracy, copyright compliance, legality, reliability, or decency of any such content, and disclaims all liability for any claims, losses, or damages arising therefrom.

The Service does not screen or verify the identity, background, conduct, or statements of users and makes no representation or warranty regarding the same. You agree that any interaction with other users, whether online or offline, is solely at your own risk, and you must exercise reasonable precautions and personal judgment, particularly in any in-person meetings. The Service shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including without limitation, bodily injury, emotional distress, loss of data, or financial loss, arising in connection with user conduct, communications, or interactions.

You are strongly advised not to disclose or share financial or sensitive personal information (such as credit card or bank account details) with other users under any circumstances.

We may change, suspend, or discontinue any aspect of the Platform at any time, including the availability of any Platform’s feature, database, or Content. We may also impose limits on certain features and services or restrict your access to parts or the Platform, without notice or liability at any time in our exclusive discretion, without prejudice to any legal or equitable remedies available to us, for any reason or purpose. However, under normal circumstances, we will only do so where there has been conduct that we believe violates these Terms or other rules and regulations or guidelines posted on the Platform or conduct which we believe is harmful to other Users, to our businesses, or other information providers.

Upon any termination of these Terms, you shall immediately discontinue your use and access to the Platform and destroy all materials obtained from it. You hereby agree and consent to the above and agree and acknowledge that we can, at our sole discretion, exercise our right in relation to any or all of the above, and that we shall not be liable in any manner of the same; and you agree, acknowledge and consent to the same.

You acknowledge that your representations, undertakings, and warranties and the clauses relating to indemnities, limitation of liability, grant of license, governing law and jurisdiction, confidentiality shall survive the efflux of time and the termination of these Terms.

Acceptance of prize(s) by the winner, constitutes permission for Company and its affiliates to use the winner’s name, likeness, image, voice, photo, audio-visual, videos, recordings, audio tapes, digital images and the like for advertising and promotional purposes in any media worldwide for purposes of advertising and trade without any further permissions or consents and/or additional compensation whatsoever. The winners further undertake that they will be available for promotional purposes as planned and desired by the Company without any charge. Promotional activities may include but not be limited to press events, internal meetings, social media, and ceremonies/functions.

In case you have any grievances with respect to the Platform or the Services, you can send an email to the Grievance Officer Mr. Sumit Yadav (hereinafter referred to as the Grievance Officer) at grievances@zupee.in . Further, you can write to the Nodal Officer Mr. Shobhit Nanda (hereinafter referred to as the Nodal Officer) at nodal@zupee.in. We reserve the right to replace the Grievance Officer and Nodal Officer at any time without any notice or intimation to you. You can directly escalate any disputes to our management team by contacting the Grievance or Nodal Officer.

Subject to the clauses below, the courts of competent jurisdiction at New Delhi, India shall have exclusive jurisdiction to determine any and all disputes arising out of, or in connection with the Platform provided by Us (including the games, construction, validity, interpretation and enforceability of these Terms, or the rights and obligations of the Users), as well as the exclusive jurisdiction to grant interim or preliminary relief in case of any dispute referred to arbitration as given below. All such issues and questions shall be governed and construed in accordance with the laws of India.

In the event of any legal dispute (which may be a legal issue or question) which may arise, the party raising the dispute shall provide a written notification (Notification) to the other party. On receipt of Notification, the parties shall first try to resolve the dispute through discussions. In the event that the parties are unable to resolve the dispute within fifteen (15) days of receipt of Notification, the dispute shall be settled by arbitration.

The seat and venue of arbitration shall be New Delhi, India. All arbitration proceedings shall be conducted in English and in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time. The parties shall mutually appoint a sole arbitrator.

The arbitration award will be final and binding on the parties, and each party will bear its own costs of arbitration and equally share the fees of the arbitrator unless the arbitral tribunal decides otherwise.

The arbitrator shall be entitled to pass interim orders and awards, including the orders for specific performance and such orders would be enforceable in competent courts of Gurgaon. The arbitrator shall give a reasoned award.

Nothing contained in these Terms shall prevent Us from seeking and obtaining interim or permanent equitable or injunctive relief, or any other relief available to safeguard its interest prior to, during or following the filing of arbitration proceedings or pending the execution of a decision or award in connection with any arbitration proceedings from any courts of competent jurisdiction at Haryana to grant the same. The pursuit of equitable or injunctive relief shall not constitute a waiver on the part of Us to pursue any remedy for monetary damages through the arbitration described herein.

Caution: Any attempt to deliberately damage the Company's Platform or the information on the Platform, to cause malicious damage or interference with the normal functioning of the Platform, or to otherwise undermine the legitimate operation of any Contest may be a violation of criminal and civil laws and should such an attempt be made, whether successful or not, the Company reserves the right to seek damages to the fullest extent permitted by law. If the Company suffers loss or incurs any costs in connection with any breach of these Terms or any other legal obligation by a User, the User agrees to indemnify the Company for those losses, damages, and costs.