Sometimes a game doesn’t go as planned. Maybe it crashed. Maybe the money got deducted, but the game didn’t start. Or you won, but the winnings didn’t show up in your wallet. Or maybe the match got cancelled. For such cases, Zupee has clear refund rules. This guide explains when refunds apply, what doesn’t qualify, and how to raise a request. If you’re searching for info on Zupee refund, or even Zupee TDS refund kaise kare, this page covers it all.
When Can You Request a Refund on Zupee?
Refunds are not given for every issue. Zupee only allows refunds in specific cases. These are based on system checks. If the reason fits the policy, the refund is processed. Otherwise, it won’t be.
Valid Scenarios for Refund Eligibility
You can get a refund in the following situations:
- The game gets cancelled by Zupee due to technical reasons.
- A match or fixture ends with no official result. In this case, all entries are voided and the full amount is refunded. No platform fee is charged.
- A transaction failed. The amount was deducted from your bank or card, but the wallet wasn’t updated within 24 hours.
- If opponents are found to be colluding or using unfair means during gameplay.
- Zupee cancels a contest after it has started. The entry fee is refunded.
- There is a server crash, breakdown, or issue from Zupee’s side. The game is voided, and the participation fee is refunded.
- If there has been a deduction as Tax Deducted at Source (TDS), Zupee provides a 100% refund of the TDS amount. This is credited back to the wallet after processing. The Zupee TDS refund is a key benefit for users who win and see deductions.
If your deposit or withdrawal fails, you can raise the issue in two ways:
- Raise a Ticket in the App:
- Go to the Zupee App
- Tap Account at the bottom right
- Select Help and Support
- Choose Money related issues
- An interactive agent will open
- Select your transaction and fill in the details
- The agent will review the issue and give you a reason for failure
- If you’re not satisfied with the reply, you’ll get the option to raise a ticket from within the same flow
- Email Support (within 24 hours):
- Email: care@zupee.com
- Include:
- Your registered mobile number
- Transaction amount
- Transaction date
- Transaction ID
Zupee will verify your details. If the issue is valid, the refund will be processed within 72 hours.
What Is Not Covered Under Refunds
Not all problems qualify for a refund. If the issue happens due to the user’s end, Zupee will not issue a refund. This includes:
- Leaving the game midway
- Network disconnection or poor internet
- Phone lag, freeze, or low battery
- Faulty hardware
- Exiting the game by mistake
In these cases, the player is disqualified. No refund is issued. These conditions are clearly mentioned in the game terms.
Zupee is not responsible for slow internet, weak devices, or network drops from your side. Refunds are only possible when the problem is due to Zupee systems or platforms.
Also, if no transactions happen for 12 months, the wallet balance is moved to a Reserve Account. A notice is sent 45 days in advance. You can claim the money later with proper KYC steps. If no action is taken, the funds will be used for awareness programs on safe online gaming. Please check our Terms & Conditions for more details.
How to Reach the Game & Refund Section on the Zupee App
Step 1: Open the Zupee App and log in to your account
Open the Zupee app on your mobile device. Use your registered number to log in. Make sure you’re connected to a stable internet connection.
Step 2: Tap on “Account” (bottom right)
Once you’re on the homepage, look at the bottom right corner. Tap on the “Account” icon. This will take you to your profile section. From here, you can raise queries related to the Zupee refund process.
Step 3: Go to “Help & Support”
Scroll down a little in the Account section. Tap on “Help & Support.” This section is meant for all user queries, including problems with a match, refund issues, or general complaints. If you’re trying to track your Zupee TDS return status or wondering “zupee tds refund kaise kare”, this is where you should go.
Step 4: Select “Game Related Query”
This option will appear in the support menu. Tap it. It covers problems like game crashes, missing wallet updates, server errors, or incorrect deductions. If your query is about Zupee TDS refund, you can mention it in the ticket you’ll raise in the later step.
Step 5: Choose the game you experienced the issue with
You’ll now be asked to select the game where the issue happened. This step helps Zupee check game logs and records. Whether it was a ludo game, Snakes & Ladders, or Trump Cards Mania— pick the exact match.
An interactive agent will review the details and respond right away with your refund eligibility. If you’re not satisfied with the response, you can raise a ticket for further support.
Step 6: Add description & screenshots (if possible)
This is where you explain the issue clearly. Write what happened — did the game crash, was your money deducted, or was your TDS not refunded? Be short but clear. Upload screenshots if you have them. This helps Zupee process your Zupee refund faster.
Step 7: “Raise a Ticket”
Once you have explained the issue, a ticket will be raised. Raising a ticket officially logs your issue with Zupee’s support team. They will investigate and respond based on the problem. The team usually replies within 1–2 hours.
What Happens After You Raise a Refund Ticket?
Once a refund ticket is raised through the app, the process starts internally. A confirmation message appears right after you submit. That means your request is logged.
The ticket is assigned to a support team member. They check game logs, transaction history, and system records. If the issue fits the policy, a refund is approved. The amount goes directly to your Zupee wallet. For complex cases, the team may reach out for more details. Always respond to such follow-ups quickly.
Refund processing usually takes 24 to 72 hours. For transaction-related complaints, like money not added to your wallet, it can take up to 7 business days. If the issue involves tax-related deductions, like Zupee TDS refund, it may require more verification.
If you’ve submitted everything properly — with the correct game ID, transaction ID, and screenshots — the refund moves faster.
Common Zupee Refund Issues and Their Solutions
Refund problems vary. Below are some frequent cases and what you can do in each situation.
Game Didn’t Load – Will I Get a Refund?
Sometimes a ludo, snakes & ladders or any other game on the platform fails to start after tapping “Play.” This can happen due to network instability or temporary lag on your device. If the game did not begin at all and no moves were played, you may be eligible for a refund.
Zupee checks if the issue was from the platform. If yes, the participation amount is returned. But if the failure was due to your phone, poor internet, or app not updated, the ticket may get rejected.
To avoid this, ensure the app is updated and you’re using a stable network. Mention clearly in the ticket what happened — include the time and any error message you saw.
I Lost Due to a System Error – What to Do
If you were about to win and the screen froze, or your move didn’t register due to a bug, it can be frustrating. But not all losses from errors qualify for refunds.
Zupee reviews the game activity to check if the problem was from their end. If a system error, server issue, or bug is confirmed, the refund may be approved. If the issue was on your device or network, it won’t be.
In such cases, raise a ticket. Describe the event. Mention what round you were in, what happened, and why it felt like a glitch. Do not say you just lost — be specific.
Duplicate Deduction or Payment Glitch
If money gets deducted twice during a single deposit, Zupee usually processes the refund automatically. But if the amount isn’t credited back, you can raise a ticket. Include the transaction value, date, and both transaction IDs to help speed up the resolution.
Zupee checks if the extra payment was processed or not. If it wasn’t added to your wallet, the refund is done within 7 business days. If both amounts were added, no refund is given.
This issue is usually tied to slow internet or multiple taps during payment. It’s always good to wait for a few seconds after tapping “Add Cash” to avoid double payments.
If you’re unsure, check your wallet balance and transaction history before raising a ticket.
Tips to Ensure Smooth Refund Processing
Raising a refund request is just the first step. What you do before and after matters. These tips will help speed things up and reduce errors.
Use the Latest App Version
Always update the Zupee app from the Play Store or App Store. Many game or wallet issues happen because users are on older versions. Updates fix bugs and prevent crashes.
Before raising a ticket, check for any available updates. If the issue happened on an old version, support may reject the request.
Also, make sure your phone’s OS is compatible with the app version. This reduces the chances of technical errors.
Always Add Screenshots or Game IDs in the Ticket
When describing your issue, details matter. Attach screenshots of the problem, error message, or failed payment. Add the game ID — it’s shown in the match summary.
This helps the team trace your exact game faster. If you’re asking about tax refunds or missed wallet credits, showing proof is key. Especially while answering questions like zupee rtds refund kaise kare, where proper evidence is needed.
Without these details, your ticket may go into manual review and take longer. So, give all info upfront.
Do Not Raise Multiple Tickets for the Same Issue
Avoid raising the same complaint twice. It doesn’t help. In fact, it slows things down. Multiple tickets confuse the system and delay resolution.
If you’ve already raised one ticket, wait for a response. If needed, follow up on that same ticket. Use the “My Tickets” section to track progress.
Raising five tickets for one refund won’t make it faster. It will only cause more confusion. Let the team handle it through one request at a time.
Zupee Refund Made Easy: Quick Help for Every Gamer
Whether you’re a card expert or a ludo player, technical issues can affect anyone. That’s why having a clear refund process matters. The Zupee refund system is designed to be simple, fair, and transparent. If something goes wrong, you now know exactly what to do. Raise a ticket, share your details, and let the team handle the rest. Just remember — clear info speeds things up. Stay updated. Stay prepared. And play stress-free.