Playing real money games on Zupee comes with certain checks for user safety and compliance. One of these checks is KYC—short for Know Your Customer. It’s a simple verification process that confirms your identity. It confirms that you are eligible to play real money games and that your bank or UPI details match your identity.
If you’re submitting your Zupee KYC for the first time, dealing with a rejection, or curious whether details can be updated later, this article walks you through everything step by step.
What is Zupee KYC, and why is it Important?
Zupee KYC is the process where you submit an official document to verify who you are. It ensures the person playing the game is real, over 18, and using their own bank or UPI account. Completing KYC also helps Zupee comply with legal and regulatory guidelines for online real money gaming platforms.
Why Zupee Requires KYC for Withdrawals
You can still play games on Zupee without completing KYC. However, to withdraw your winnings to your bank or UPI account, Zupee may ask you to complete a quick KYC verification. It’s a simple step to ensure your account details are accurate and secure.
If you’re under 18, your KYC will be rejected. As per Indian law, only users aged 18 or above are allowed to participate in skill-based games involving money. Please check our Terms & Conditions for more details.
Documents Accepted for Zupee KYC
Zupee accepts two types of government-issued documents:
- Aadhaar Card
- Voter ID Card
If you’re using Aadhaar, Zupee offers a photoless KYC process. You only need to enter your Aadhaar number and verify it with an OTP sent to your registered mobile number. There’s no need to upload any photo or document.
However, make sure that your Aadhaar name matches the name on your bank account or UPI ID. If the details don’t match, your KYC may be rejected.
Once your KYC is approved, the details cannot be changed. So double-check before submitting.
How to Do KYC on Zupee – Step-by-Step Process
The entire KYC process is done within the Zupee app. No physical form is needed. This section explains how to submit your KYC and how to check if it’s approved or still pending.
Online KYC Submission Process
Here’s how to submit your KYC on Zupee:
- Step1: Open the Zupee app
- Step 2: Tap on “Account” at the bottom right of the screen
- Step3: Select “Complete Your KYC”
- Step 4: For Aadhaar, enter your Aadhaar number and verify with the OTP sent to your registered mobile. For Voter ID, upload a clear image.
- Step 5: Enter your details correctly
- Step 6: Submit the request
Once submitted, your document will be verified. If all details are correct, your KYC will be approved shortly. Aadhaar verification is usually instant through OTP. Voter ID may take longer. After approval, Zupee credits ₹10 to your wallet as a small reward for completing the KYC.
Make sure you’re using the official Zupee KYC login from your app — do not submit documents anywhere else.
How to Check KYC Status on Zupee
After submission, here’s how you can check if your KYC is verified:
- Go to the “Account” section
- Tap “KYC”
- If your KYC is approved, it will say “Verified”
- If pending, it will show “Pending Verification”
- If rejected, it will mention the reason for failure
If your status stays “Pending” for more than 2 hours, try submitting again using your Aadhaar card.
Zupee KYC Rejected? Here’s What You Can Do
Sometimes, even if you follow the steps, your KYC might get rejected. Let’s look at why that happens and what you can do to fix it.
Common Reasons for KYC Rejection
Your Zupee KYC rejected status may appear for these reasons:
- Uploaded image is not clear
- Document is cut or cropped
- Wrong OTP entered during Aadhaar verification
- Information does not match with official records
- Age is under 18 years
Rejection means your details did not pass the basic checks. This happens often if users rush through the process or upload low-quality images.
How to Resubmit Documents Correctly
If your KYC was rejected, don’t worry. You can try again. Here’s how to do it right:
- Use your Aadhaar card, as it speeds up the process
- Don’t use old or damaged documents
- Recheck every detail before tapping submit
If your KYC fails multiple times, raise a support request instead of trying again.
Support Channels for KYC Related Problems
For KYC related problems on Zupee, use the official support method within the app:
- Open the Zupee app
- Tap on Account
- Go to Help & Support
- Select KYC
- Choose your issue and submit
Only use this section for real issues. Avoid raising multiple tickets for the same problem. The support team usually replies within 24–48 hours.
Zupee KYC: Can You Change the Submitted Details?
Once your KYC is approved, Zupee does not allow any changes to the submitted details. All information gets locked after verification for security reasons.
However, if your KYC is rejected, you can update and resubmit. This is the only time changes are allowed. You don’t need to fill any physical Zupee KYC change form. Just go to the KYC section in the app, and re-enter your Aadhaar number (if you’re using Aadhaar) or upload your Voter ID again with the correct details.